Front Office Staff (Reception)

Shangri-La Group; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth front desk operations and guest satisfaction at all times. You will upsell rooms when appropriate and handle guest requests professionally, contributing to a warm, seamless guest experience in a luxurious resort setting.

The role emphasizes hospitality excellence, strong communication in English, and a passion for delivering genuine Asian hospitality in a 5-star environment.

Qualifications

• Take pride in being a hotelier.
• Preferably has relevant experience in the hospitality industry.
• Fluent written and spoken English; local language skills a plus.

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

Skills

Front desk operation

Guest services

Upselling skills

English fluency

Hospitality experience

Interpersonal skills

Job description

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options. The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Front Office Staff (Reception)

• Take responsibility of the front office to ensure smooth and efficient operation at all times


• Upsell rooms to meet guests' needs when appropriate


• Ensure guest requests are fulfilled in a professional and timely manner

We Are Looking For Someone Who

• Takes pride in being a hotelier


• Enjoys crafting creative and best-fit solutions


• Communicates and write with fluency in English (and local language)


• Preferably has relevant experience in the hospitality industry


• Preferably comes from a hotel management-related education background


• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for?