Luxury Front Desk & Guest Services Specialist

Shangri-La Group; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth front desk operations and guest satisfaction. The role involves upselling rooms when appropriate and handling guest requests professionally.

Ideal candidates are hotelier at heart with English fluency and strong interpersonal skills; hospitality experience and hotel-management education are preferred.

Qualifications

• Takes pride in being a hotelier.
• Enjoys crafting creative and best-fit solutions.
• Fluent in English and local language, strong writing.
• Relevant hospitality industry experience preferred.
• Hotel management education background preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure front desk operations run smoothly at all times.
• Upsell rooms to meet guests' needs when appropriate.
• Fulfill guest requests professionally and promptly.

Skills

Interpersonal skills

English fluency

Hospitality experience

Communication skills

Education

Hotel management education

Job description

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth front desk operations and guest satisfaction. The role involves upselling rooms when appropriate and handling guest requests professionally.

Ideal candidates are hotelier at heart with English fluency and strong interpersonal skills; hospitality experience and hotel-management education are preferred.