Front Desk & Guest Experience Specialist

XentroMall; Albay; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Government Mandated Benefits

Professional Development Opportunities

Job summary

A prominent hospitality business in Albay is seeking a Front Desk Officer to enhance guest experiences through exceptional service. The role involves managing front office operations, reservations, and ensuring a welcoming environment. Ideal candidates possess a degree in HRM or Tourism and have relevant customer service expertise. Fresh graduates with strong internship experiences are welcome to apply. This full-time role at XentroMall emphasizes guest satisfaction and operational efficiency.

Qualifications

• Graduate of HRM, Tourism, or related courses are preferred.
• 1-2 years of experience in a customer service or front office role.
• Familiarity with the hospitality or mall industry is a plus.

Responsibilities

• Provide outstanding customer service and resolve guest issues.
• Manage check-ins, check-outs, and reservations efficiently.
• Maintain a clean and organized front desk area.

Skills

Customer Service Expertise

Attention to Detail

Communication Skills

Education

Bachelor's degree in Hotel and Restaurant Management or Tourism

Job description

A prominent hospitality business in Albay is seeking a Front Desk Officer to enhance guest experiences through exceptional service. The role involves managing front office operations, reservations, and ensuring a welcoming environment. Ideal candidates possess a degree in HRM or Tourism and have relevant customer service expertise. Fresh graduates with strong internship experiences are welcome to apply. This full-time role at XentroMall emphasizes guest satisfaction and operational efficiency.