Front Desk Associate

L' Fisher Hotel; Murcia; On-site; PHP 240,000 - 360,000; Full time

Job summary

Lodgings near Murcia, Philippines, L' Fisher Hotel is seeking a Front Desk/Guest Services professional to warmly welcome guests and manage registrations and inquiries. The role emphasizes accurate check-ins/outs, handling guest requests, and coordinating with hotel departments to ensure a seamless stay.

Ideal candidates bring hospitality-minded communication, organizational skills, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Bachelor's degree in Hospitality Management, HRM, or related customer-service field.
• Experience not required but preferred for candidate growth.
• Excellent communication and interpersonal skills.
• Ability to work evenings, weekends, and holidays.
• Proficiency with hotel management software or related systems.

Responsibilities

• Welcome guests upon arrival and inform them about hotel facilities and services.
• Process check-ins and check-outs efficiently and accurately with proper documentation and payments.
• Handle guest inquiries, requests and complaints promptly or escalate to management as needed.
• Maintain accurate records of guest information, room assignments and transactions in the system.
• Coordinate with other departments to fulfill guest requests and ensure smooth operations.
• Answer phone calls, respond to emails, and assist with reservations and cancellations.
• Uphold hotel policies and safety procedures to protect guests and staff.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexible schedule

Hospitality experience

Education

Bachelor's degree in Hospitality Management or HRM

Tools

Hotel management software

Job description

Qualifications:

• Bachelor's degree in Hospitality Management, HRM, or customer service-related preferred

• Previous experience in a customer service or hospitality role preferred, but not required

• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues

• Strong organizational and multitasking abilities, with attention to detail and accuracy

• Proficiency in computer systems and hotel management software preferred

• Ability to work a flexible schedule, including evenings, weekends, and holidays as required

Key Responsibilities:

• Welcome guests upon arrival with a friendly and courteous demeanor, providing information about hotel facilities, services, and amenities

• Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation and payment procedures are completed

• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the guest's satisfaction or escalating to management as needed

• Maintain accurate records of guest information, room assignments, and payment transactions in the hotel management system

• Coordinate with other hotel departments to fulfill guest requests and ensure seamless communication and coordination

• Assist with administrative tasks such as answering phone calls, responding to emails, and handling reservations and cancellations

• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff