Front Office Leader: Guest Experience & Reservations

Armada Hotel Manila; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

Armada Hotel Manila is seeking a Front Office Supervisor to supervise and optimize Front Office operations and to ensure guests receive outstanding service. You will support Front Office personnel and department heads to keep daily processes running smoothly and uphold service standards.

You will oversee Reservations, manage room inventory, handle guest check-ins/check-outs, monitor payments and cash handling, and prepare daily arrival breakdowns.

Responsibilities

• Supervise Front Office operations to ensure effectiveness and smooth running of daily tasks.
• Support Front Office personnel and Department Heads to maintain smooth hotel operations.
• Oversee Front Office personnel to deliver outstanding guest service.
• Manage Reservations, Sales coordination, check-ins and check-outs, addressing issues with Manager approval.
• Oversee Front Office and Reservations operations.
• Manage room inventory, OTA, travel agency and sales reservations.
• Handle payments and cash drawer checks.
• Check Open Balance for pending payments and follow-up.
• Submit daily arrivals breakdown (7 days) via email and in hard copy.
• Screen Front Office and Reservations logbook and act accordingly.
• Check extranet allotments, rates, promotions and status for Assistant Duty Manager's approval.

Job description

Armada Hotel Manila is seeking a Front Office Supervisor to supervise and optimize Front Office operations and to ensure guests receive outstanding service. You will support Front Office personnel and department heads to keep daily processes running smoothly and uphold service standards.

You will oversee Reservations, manage room inventory, handle guest check-ins/check-outs, monitor payments and cash handling, and prepare daily arrival breakdowns.