Front Office Guest Concierge (VIP & Night Shift)

New World Makati Hotel; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service during the stay. You will handle check-ins/check-outs, room assignments, and reservations while collaborating with hotel staff to ensure seamless guest experiences.

The ideal candidate has hands-on front desk experience, excellent communication, basic computer skills, and familiarity with hotel services. OPERA knowledge is advantageous for this role.

Qualifications

• Hands-on experience in front desk operations.
• Strong communication skills.
• Basic computer skills.
• Familiarity with hotel services.

Responsibilities

• Deliver quality guest service throughout the stay.
• Handle check-ins and check-outs.
• Manage room assignments and reservations.
• Collaborate with hotel staff to ensure smooth operations.

Skills

Front desk operations

Communication skills

Customer service

Tools

OPERA PMS

Job description

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service throughout the stay, handling check‑ins/outs, room assignments, reservations, and collaboration with hotel staff. The ideal candidate has hands‑on experience in front desk operations, strong communication, basic computer skills, and familiarity with hotel services; OPERA knowledge is advantageous.

Seniority level

Not Applicable

Employment type

Full‑time

Industries

Hospitality