Front Office Guest Concierge (VIP & Night Shift)

New World Makati Hotel; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service throughout the stay, handling check-ins/outs, room assignments, reservations, and collaboration with hotel staff. The ideal candidate has hands-on experience in front desk operations, strong communication, basic computer skills, and familiarity with hotel services; OPERA knowledge is advantageous.

This full-time role requires excellent guest interaction, the ability to work in a fast-paced environment,

Qualifications

• Hands-on experience in front desk operations.
• Strong communication skills for guest interactions.
• Basic computer skills for everyday tasks.
• Familiarity with hotel services; OPERA knowledge advantageous.

Responsibilities

• Handle check-ins and check-outs with accuracy.
• Manage room assignments and guest reservations.
• Collaborate with hotel staff to ensure seamless service.
• Provide courteous, helpful information to guests throughout their stay.

Skills

Front desk operations

Communication skills

Tools

OPERA PMS

Job description

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service throughout the stay, handling check-ins/outs, room assignments, reservations, and collaboration with hotel staff. The ideal candidate has hands‑on experience in front desk operations, strong communication, basic computer skills, and familiarity with hotel services; OPERA knowledge is advantageous.

Seniority level

• Not Applicable

Employment type

• Full-time
• Industries: Hospitality