Assistant Manager - Front Office (Duty Manager)

Grand Hyatt; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure the highest level of efficiency and guest satisfaction while maximizing rooms and related revenue.

In this role you will assist the Front Office Manager, lead the front desk team, be visible throughout the hotel, and personally engage with guests to resolve inquiries and complaints professionally.

Qualifications

• 2+ years of progressive Front Office experience in a luxury hotel
• Strong knowledge of Front Office systems and processes
• Superior customer service skills
• Demonstrated management and leadership capabilities
• Passion for working with people and guests

Responsibilities

• Lead and manage the Front Office Department to deliver exceptional service
• Ensure highest efficiency and guest satisfaction while maximizing revenue
• Interact with guests and colleagues to resolve inquiries and complaints professionally
• Maintain a visible presence around the hotel to guide and support teams

Skills

Front Office

Leadership

Customer Service

People Management

Guest Interaction

Job description

Summary

Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our philosophy, we create moments of more in everything we do—elevating guest experiences through exceptional service, thoughtful design, and genuine care.

Organization- Grand Hyatt Manila

Summary

Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our philosophy, we create moments of more in everything we do—elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering an inclusive culture where colleagues feel respected, valued, and empowered to bring their authentic selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an experienced Assistant Manager – Front Office who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.

In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front-line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.

Qualifications

Ideal candidates shall meet the following criteria:

• Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role
• Comprehensive working knowledge of Front Office systems and processes
• Superior customer service skills
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.