Assistant Manager - Front Office (Duty Manager)

Hyatt Hotels Corporation; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Grand Hyatt Manila is seeking an Assistant Manager – Front Office to ensure the highest level of efficiency and guest satisfaction while maximizing rooms revenue. You will support the Front Office Manager, be visible across the hotel, and lead the front-line team to deliver outstanding service.

The role emphasizes guest interactions, complaint resolution, and proactive management of front office operations in a luxury environment.

Qualifications

• Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role.
• Comprehensive working knowledge of Front Office systems and processes
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Lead and assist the Front Office Manager to deliver exceptional front-line service to guests and colleagues.
• Be visible around the hotel and ensure all areas are well managed by the team.
• Interact with guests to handle complaints and inquiries professionally and efficiently.

Skills

Front Office experience

Leadership

Guest service

People management

Tools

Front Office systems

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Assistant Manager - Front Office (Duty Manager)

Grand Hyatt Grand Hyatt Manila PH - 0 - Manila

Front Office

Entry Level Manager

Full-time

Local

Summary

Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our #LivingGrand philosophy, we create moments of more in everything we do—elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering an inclusive culture where colleagues feel respected, valued, and empowered to bring their authentic selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an experiencedAssistant Manager – Front Officewho will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.

In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front-line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.

Qualifications

Ideal candidates shall meet the following criteria:

Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role

Comprehensive working knowledge of Front Office systems and processes

Strong management and leadership capabilities

Passion for working with people

This position is open to local candidates or Philippine passport holder with valid working rights.

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