Front Office Associate

ADMIRAL HOSPITALITY MANAGEMENT, INC.; Parañaque; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

Admiral Hospitality Management, Inc. is hiring a Front Desk Associate to greet guests, handle check-in/check-out, manage reservations, and provide information on hotel services and local attractions. The role requires handling inquiries, processing payments, and coordinating with housekeeping to ensure rooms are guest-ready.

The position emphasizes personalized service for VIP guests and efficient, courteous communication with guests and staff across departments.

Responsabilidades

• Greet guests professionally upon arrival and manage check-in/check-out.
• Assist guests with inquiries about hotel services, amenities, and local attractions.
• Handle guest complaints and requests in a prompt and courteous manner.
• Ensure a personalized experience for VIP guests and repeat customers.
• Process room reservations through phone, email, or online booking platforms.
• Maintain accurate guest records, including payment details and special requests.
• Assign rooms based on guest preferences and hotel availability.
• Handle billing, payments, and refunds securely and accurately.
• Prepare daily reports for the front desk and management.
• Ensure all front desk equipment and supplies are well-maintained.
• Handle phone calls, emails, and guest correspondence professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Work closely with concierge and bell staff to facilitate guest services.
• Relay important hotel policies, promotions, and events to guests and staff.
• Maintaining and managing reservations, including modifications and cancellations, is a part of their daily duties.
• Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Communicate services and amenities of the hotel to guests.

Descripción del empleo

Job Duties & Responsibilities

• Greet guests professionally upon arrival and provide a smooth check-in/check-out process.

• Assist guests with inquiries about hotel services, amenities, and local attractions.

• Handle guest complaints and requests in a prompt and courteous manner.

• Ensure a personalized experience for VIP guests and repeat customers.

• Process room reservations through phone, email, or online booking platforms.

• Maintain accurate guest records, including payment details and special requests.

• Assign rooms based on guest preferences and hotel availability.

• Handle billing, payments, and refunds securely and accurately.

• Prepare daily reports for the front desk and management.

• Ensure all front desk equipment and supplies are well-maintained.

• Handle phone calls, emails, and guest correspondence professionally.

• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.

• Work closely with concierge and bell staff to facilitate guest services.

• Relay important hotel policies, promotions, and events to guests and staff.

• Maintaining and managing reservations, including modifications and cancellations, is a part of their daily duties.

• Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Communicate services and amenities of the hotel to guests.