Housekeeping Supervisor

INTERACTIVE MULTI-PURPOSE COOPERATIVE; Pasay; On-site; PHP 300,000 - 450,000; Full time

Job summary

Interactive Multi-Purpose Cooperative in Pasay City, Metro Manila, is seeking an experienced Housekeeping Supervisor to oversee daily housekeeping operations across facilities. The role emphasizes staff management, ensuring high cleanliness standards and guest satisfaction.

The ideal candidate has 3–5 years in housekeeping with leadership exposure, strong organizational skills, and the ability to train and motivate teams while coordinating with front desk and maintenance for seamless service

Qualifications

• 3–5 years of housekeeping operations experience, with a minimum of 2 years in a supervisory or leadership role.
• Strong knowledge of housekeeping best practices, cleaning techniques, and sanitation standards in the hospitality industry.
• Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively.
• Proven leadership abilities with experience in training, motivating, and managing diverse teams.
• Strong communication skills, both written and verbal, with the ability to interact professionally with guests and staff.
• Attention to detail and a commitment to maintaining high standards of cleanliness and guest satisfaction.
• Knowledge of inventory management and basic budgeting principles.
• Proficiency in using housekeeping management software and Microsoft Office applications.
• Physical fitness and ability to perform regular inspections and occasional cleaning duties.
• Flexibility to work varied shifts, including weekends and public holidays, as required.
• Certification or training in housekeeping management or hospitality operations is highly desirable

Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff, ensuring efficient completion of cleaning tasks and maintenance duties
• Inspect guest rooms, common areas, and facilities to ensure they meet company standards and guest expectations
• Manage inventory of cleaning supplies, equipment, and materials, and maintain accurate records of usage
• Schedule staff shifts and manage time-off requests to ensure adequate coverage and operational continuity
• Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards
• Respond promptly to guest complaints and maintenance issues, coordinating solutions with relevant departments
• Maintain detailed cleaning schedules and checklists for all areas of the facility
• Enforce health, safety, and sanitation regulations in compliance with local standards and company policies
• Monitor staff performance and conduct performance evaluations, providing feedback and coaching as needed
• Prepare reports on housekeeping operations, including occupancy rates, staffing levels, and budget expenditure
• Collaborate with other departments such as front desk, maintenance, and management to ensure seamless operations

Skills

Housekeeping

Supervisory experience

Staff training

Time management

Guest service

Inventory management

Software proficiency

MS Office

Safety compliance

Flexibility

Tools

Housekeeping software

MS Office

Job description

About the role

We are seeking an experienced and dedicated Housekeeping Supervisor to join the team at Interactive Multi-Purpose Cooperative. This is a full-time position based in Pasay City, Metro Manila. As Housekeeping Supervisor, you will play a vital role in maintaining the highest standards of cleanliness, hygiene, and guest satisfaction across all areas of our facilities. You will be responsible for overseeing housekeeping operations, managing staff, and ensuring that our guests experience exceptional service in a pristine environment. This supervisory role is essential to the smooth functioning of our hospitality operations and directly impacts guest experiences and organisational reputation.

Key responsibilities

• Supervise and coordinate the daily activities of housekeeping staff, ensuring efficient completion of cleaning tasks and maintenance duties

• Inspect guest rooms, common areas, and facilities to ensure they meet company standards and guest expectations

• Manage inventory of cleaning supplies, equipment, and materials, and maintain accurate records of usage

• Schedule staff shifts and manage time-off requests to ensure adequate coverage and operational continuity

• Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards

• Respond promptly to guest complaints and maintenance issues, coordinating solutions with relevant departments

• Maintain detailed cleaning schedules and checklists for all areas of the facility

• Enforce health, safety, and sanitation regulations in compliance with local standards and company policies

• Monitor staff performance and conduct performance evaluations, providing feedback and coaching as needed

• Prepare reports on housekeeping operations, including occupancy rates, staffing levels, and budget expenditure

• Collaborate with other departments such as front desk, maintenance, and management to ensure seamless operations

What we're looking for

• At least 3-5 years of experience in housekeeping operations, with a minimum of 2 years in a supervisory or leadership role

• Strong knowledge of housekeeping best practices, cleaning techniques, and sanitation standards in the hospitality industry

• Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively

• Proven leadership abilities with experience in training, motivating, and managing diverse teams

• Strong communication skills, both written and verbal, with the ability to interact professionally with guests and staff

• Attention to detail and a commitment to maintaining high standards of cleanliness and guest satisfaction

• Knowledge of inventory management and basic budgeting principles

• Proficiency in using housekeeping management software and Microsoft Office applications

• Physical fitness and ability to perform regular inspections and occasional cleaning duties

• Flexibility to work varied shifts, including weekends and public holidays, as required

• Certification or training in housekeeping management or hospitality operations is highly desirable

What we offer

At Interactive Multi-Purpose Cooperative, we value our employees and are committed to fostering a supportive and inclusive work environment. We offer competitive remuneration packages, opportunities for career advancement within the hospitality and tourism sector, and comprehensive on-the-job training to enhance your professional skills. We provide a collaborative workplace culture where your contributions are recognised and appreciated. We also offer flexibility in scheduling where possible and encourage work-life balance initiatives. Our team is dedicated to creating a positive workplace experience, and we invest in the development and wellbeing of our staff members.

About us

Interactive Multi-Purpose Cooperative is a dynamic organisation operating in the hospitality and tourism industry. We are committed to delivering exceptional guest experiences through outstanding service, world-class facilities, and a dedicated team of professionals. Our mission is to create welcoming environments where guests feel valued and cared for. We believe in fostering a collaborative culture where every team member plays an important role in our success. With a focus on continuous improvement and innovation, we strive to maintain the highest standards of excellence in all aspects of our operations.