Front Desk & Guest Experience - Flexible Shifts

INTERACTIVE MULTI-PURPOSE COOPERATIVE; Santo Tomas; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Ongoing training programs

Work-life balance

Job summary

Interactive Multi-Purpose Cooperative in Santo Tomas City, Batangas seeks a Front Office Associate to be the first point of contact for guests, handling check-ins/outs and delivering quality service with a warm, professional demeanor.

You will coordinate with housekeeping and other departments, maintain accurate guest records, handle payments, and assist with administrative tasks while ensuring a welcoming, secure environment for all visitors.

Qualifications

• High school diploma or equivalent.
• Experience in front office, guest services or hospitality is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and welcome guests with a professional and friendly demeanor.
• Process guest check-ins and check-outs accurately using front office systems.
• Manage room allocations and respond to guest requests for changes or special accommodations.
• Provide information about hotel facilities, local attractions and services.
• Handle guest inquiries and resolve complaints promptly and empathetically.
• Manage telephone calls and direct to appropriate departments.
• Maintain accurate guest records and update bookings in the system.
• Process payments and handle cash transactions securely.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Assist with administrative tasks such as mail and package management.
• Monitor and maintain the appearance and cleanliness of the front office area.
• Support hotel security protocols and safety procedures.

Skills

Front desk experience

Customer service

Hospitality

English communication

Multitasking

Education

High school diploma

Tools

Hotel management software

Job description

Interactive Multi-Purpose Cooperative in Santo Tomas City, Batangas seeks a Front Office Associate to be the first point of contact for guests, handling check-ins/outs and delivering quality service with a warm, professional demeanor.

You will coordinate with housekeeping and other departments, maintain accurate guest records, handle payments, and assist with administrative tasks while ensuring a welcoming, secure environment for all visitors.