Front Desk Associate

Reca Resort Inc.; Porac; On-site; PHP 201,000 - 312,000; Full time

Job summary

Reca Resort Inc. is seeking a poised Front Desk Associate to oversee guest arrivals, check-ins, and departures with a focus on personalized service in a luxury setting.

You will guide guests through the resort experience, recommending amenities and local attractions while maintaining professionalism under peak hours. Flexibility to work shifts, including weekends and holidays, is required.

Qualifications

• Education: Bachelor’s degree in Tourism, Hospitality Management, or a related field.
• Communication: Fluent in English and Filipino; maintains a calm, professional tone.
• Tech Literacy: Proficiency in MS Office; experience with hotel front office software (PMS) is a plus.

Responsibilities

• Welcome guests and perform efficient check-in/check-out procedures with accuracy and adherence to resort policies.
• Provide concierge services and recommendations for resort amenities and local attractions.
• Manage reservations and inquiries via phone, email, and walk-ins using the PMS.
• Address guest needs and concerns with empathy and a solution-oriented mindset.
• Process payments, manage petty cash, and ensure accurate billing for stays and services.
• Communicate guest requests to Housekeeping and Maintenance to ensure a smooth stay.

Skills

Fluent English

Fluent Filipino

MS Office

PMS familiarity

Guest service

Problem-solving

Education

Bachelor’s degree in Tourism / Hospitality Management

Tools

Hotel Front Office Software (PMS)

Job description

About the Role

We are looking for a poised, welcoming, and organized Front Desk Associate to join our guest services team. You will be the primary point of contact for our guests, responsible for orchestrating a seamless experience from the moment of arrival to the final farewell. Your goal is to provide attentive, personalized service that makes every guest feel like they have truly escaped to a private sanctuary.

Core Responsibilities

• Guest Welcome & Check-In: Execute professional check-in and check-out procedures, ensuring all guest details are accurate and resort policies are clearly communicated.
• Concierge Services: Provide expert recommendations on resort amenities (e.g., Wellness Spa, Grand Event Hall) and local attractions in the Porac/Pampanga area.
• Reservation Management: Handle room bookings, inquiries, and cancellations via phone, email, and walk-ins using the resort’s Property Management System (PMS).
• Guest Relations: Proactively address guest needs and concerns with empathy and a "solution-oriented" mindset to ensure total guest satisfaction.
• Financial Accuracy: Process payments, manage petty cash, and ensure accurate billing for room stays, F&B charges, and additional services.
• Inter-Departmental Liaison: Communcate guest requests or villa issues immediately to the Housekeeping and Maintenance teams to ensure a smooth stay.
• Brand Ambassadorship: Maintain a pristine personal appearance and professional demeanor that reflects the luxury branding of Reca Resort.

Qualifications & Skills

• Education: Bachelor’s degree in Tourism, Hospitality Management, or a related field.
• Communication: Fluent in English and Filipino. Ability to maintain a calm, professional tone even during peak hours.
• Tech Literacy: Proficiency in basic computer applications (MS Office) and experience with Hotel Front Office software (PMS) is a plus.
• Problem-Solving: Strong ability to multitask and handle guest complaints with grace and efficiency.
• Flexibility: Willingness to work in shifts, including weekends and holidays, as required by resort occupancy.