Front Office Associate

Solano Hotel; Tangob; On-site; PHP 223,000 - 357,000; Full time

Job summary

Solano Hotel in Batangas is seeking a friendly front desk agent to manage guest check-in/check-out, handle calls, and maintain booking records with accuracy.

You will welcome guests, answer inquiries about rooms, rates and hotel amenities, and respond to complaints in a timely, professional manner while keeping records up to date.

The ideal candidate has prior front desk experience, excellent communication and organizational skills, and a neat, professional appearance.

Qualifications

• Work experience in a similar role.
• Excellent communication and organizational skills.
• Ability to observe proper etiquette and maintain a professional appearance.
• Working knowledge of Microsoft Word, printers, scanners.
• Customer service oriented.
• Must have flexible hours.

Responsibilities

• Perform all check-in and check-out tasks
• Answer and screen calls, as well as schedule appointments
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Maintain updated records of bookings and payments

Skills

Communication

Organizational skills

Customer service

Tools

Microsoft Word

Printers

Scanners

Job description

BRIEF JOB DESCRIPTION

This is a hotel front desk position responsible for managing guest check-in and check-out, handling communications, and maintaining booking records.

Key responsibilities

• Perform all check-in and check-out tasks

• Answer and screen calls, as well as schedule appointments

• Welcome guests upon their arrival and assign rooms

• Provide information about the hotel, available rooms, rates and amenities

• Respond to clients' complaints in a timely and professional manner

• Maintain updated records of bookings and payments

QUALIFICATIONS

• Work experience in a similar role

• Excellent communication and organizational skills

• Ability to observe proper etiquette and maintain a professional appearance

• Working knowledge of Microsoft Word, printers, scanners

• Customer service oriented

• Must have flexible hours