Front Office Associate

Nalu Resorts Inc.; Bacnotan; On-site; PHP 167,000 - 279,000; Full time

Job summary

Nalu Resorts Inc. is seeking an organized and customer-focused Front Desk Associate to join our team in the Bacnotan area of La Union, Philippines.

You will greet guests, manage check-in/out, handle reservations, and provide information on local attractions and hotel amenities. The role involves cashiering, maintaining accurate guest records, and coordinating with housekeeping and maintenance to ensure smooth operations.

Responsibilities

• Guest Check-In and Check-Out: greet arriving guests, verify identification, assign rooms, issue keys and settle bills.
• Reservations and Inquiries: manage bookings, walk-ins, calls and emails using the hotel's PMS.
• Cashiering and Billing: process cash, cards and payments accurately per policy.
• Guest Relations and Problem-Solving: address complaints, handle special requests and provide local information.
• Inter-Departmental Coordination: communicate with Housekeeping and Maintenance for status and issues.
• Administrative Tasks: maintain guest records, prepare shift reports, manage key card accountability.

Job description

Core Responsibilities

• Guest Check-In and Check-Out: Greet arriving guests, verify identification, assign rooms, issue room keys, and settle bills during departure. [1]

• Reservations and Inquiries: Manage room bookings, walk-in inquiries, phone calls, and emails using the hotel's property management system. [1]

• Cashiering and Billing: Process cash, credit card, and room payments accurately while maintaining adherence to financial policies. [1]

• Guest Relations and Problem-Solving: Address guest complaints, handle special requests, and provide information regarding hotel amenities and local attractions. [1]

• Inter-Departmental Coordination: Communicate with Housekeeping to track room cleaning status and notify Maintenance of any facility issues. [1]

• Administrative Tasks: Maintain digital and physical guest records, prepare shift reports, and manage key card accountability. [1]