Front Office Associate

O Hotel; Iligan; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Minimum wage

Government-mandated benefits

Training and career development

Exposure to hotel operations

Job summary

O Hotel is seeking a Front Office Associate to provide exceptional guest service and manage guest experiences. You will act as the primary contact for guests, ensuring smooth check-in and check-out procedures while upholding hotel standards.

The ideal candidate should have a degree in Hospitality Management or related fields, strong communication skills, and a customer-oriented approach. Fresh graduates are welcome to apply.

Qualifications

• Graduate of Hospitality Management preferred; graduates of Tourism Management or other related courses may also apply.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Customer service-oriented with a professional demeanor.
• Willing to work on shifting schedules, weekends, and holidays.
• Basic computer proficiency.

Responsibilities

• Deliver professional and courteous service to hotel guests.
• Manage guest check-in and check-out procedures.
• Handle reservations, inquiries, and guest requests.
• Maintain accurate guest records and transactions.
• Coordinate with internal departments to ensure guest satisfaction.
• Uphold hotel standards and service excellence.

Skills

Strong communication

Customer service

Interpersonal skills

Basic computer proficiency

Education

Graduate of Hospitality Management or related courses

Job description

About the role

O Hotel is looking for a Front Office Associate who will be responsible for delivering exceptional guest service and ensuring a seamless guest experience. The role serves as the primary point of contact for guests and supports the efficient operation of the Front Office.

Key responsibilities

• Deliver professional and courteous service to hotel guests.
• Manage guest check-in and check-out procedures.
• Handle reservations, inquiries, and guest requests.
• Maintain accurate guest records and transactions.
• Coordinate with internal departments to ensure guest satisfaction.
• Uphold hotel standards and service excellence.

About you

• Graduate of Hospitality Management preferred; graduates of Tourism Management or other related courses may also apply.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Customer service-oriented with a professional demeanor.
• Willing to work on shifting schedules, weekends, and holidays.
• Basic computer proficiency.

Benefits

• Minimum wage
• Government-mandated benefits
• Training and career development opportunities
• Exposure to hotel operations and guest service excellence