Reservations Associate

CITY GARDEN GRAND HOTEL; Metro Manila; On-site; PHP 201,000 - 279,000; Full time

Job summary

CITY GARDEN GRAND HOTEL in Metro Manila is seeking a detail-oriented Reservations Associate to manage room bookings and maximize occupancy while delivering outstanding service. You will handle inquiries via phone, email, and walk-ins, and collaborate with Front Office and other departments to ensure smooth arrivals and guest satisfaction.

The ideal candidate has experience in hotel reservations, strong English communication, and a high level of organization.

Qualifications

• Bachelor's degree preferred.
• Experience in hotel reservations.
• Experience with PMS (Opera or similar).
• Excellent verbal and written English skills.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Handle room reservations via phone, email, online platforms, and walk-ins.
• Encode, modify, and cancel reservations in the PMS.
• Provide guests with information on rates, promotions, facilities, and services.
• Coordinate with Front Office, Sales, Housekeeping, and other departments for smooth arrivals and requests.
• Monitor room inventory and availability to maximize occupancy and revenue.
• Verify reservation details, payments, and guest information.
• Respond promptly to guest inquiries and reservation concerns.
• Maintain accurate reservation records and compliance with hotel policies.
• Assist in preparing reservation reports and other admin tasks.
• Deliver excellent customer service with professionalism and confidentiality.

Skills

Excellent communication

Customer service

Attention to detail

Problem solving

Organizational skills

Education

Bachelor's degree (Hospitality or related)

Tools

Opera PMS

Job description

Join our team and be part of delivering exceptional guest experiences!

We are looking for a detail-oriented and customer-focused Reservations Associate to manage room reservations, maximize occupancy, and provide outstanding service to our guests. If you have excellent communication skills, a passion for hospitality, and experience in hotel reservations, we'd love to hear from you.

Key Responsibilities

• Handle room reservations through phone, email, online booking platforms, and walk-in inquiries.

• Accurately encode, modify, and cancel reservations in the Property Management System (PMS).

• Provide guests with information regarding room rates, promotions, hotel facilities, and services.

• Coordinate with the Front Office, Sales, Housekeeping, and other departments to ensure smooth guest arrivals and special requests.

• Monitor room inventory and availability to maximize occupancy and revenue.

• Verify reservation details, payments, and guest information.

• Respond promptly and professionally to guest inquiries and reservation concerns.

• Maintain accurate reservation records and ensure compliance with hotel policies and procedures.

• Assist in preparing reservation reports and other administrative tasks as required.

• Deliver excellent customer service while maintaining professionalism and confidentiality.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or any related field is preferred.

• Previous experience in hotel reservations, front office, guest services, or a similar hospitality role is an advantage.

• Experience using hotel Property Management Systems (e.g., Opera or similar PMS) is preferred.

• Excellent verbal and written communication skills in English.

• Strong customer service, interpersonal, and problem-solving skills.

• Highly organized with excellent attention to detail.

• Proficient in Microsoft Office applications.

• Willing to work on shifting schedules, weekends, and holidays.

What We Offer

• Competitive compensation package

• Service charge and other company benefits

• Opportunities for career growth and development

• Employee training and learning opportunities

• Dynamic and supportive work environment