Front Desk Associate

Quantum Clubhouse; Cavite City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Quantum Clubhouse is seeking a customer-focused Front Desk Associate to manage daily front desk operations, handle bookings and reservations, and process POS transactions. You will also assist in sales and marketing activities, support events, and provide excellent customer service in a fast-paced sports and recreation environment.

The ideal candidate is friendly, detail-oriented, and able to multitask while maintaining high standards of service.

Qualifications

• Bachelor's degree preferred in Hospitality Management, Business Administration, Marketing, or related field.
• At least 1 year of experience in front desk, customer service, hospitality, retail, or similar role.
• Experience with booking/reservation systems and POS operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and basic computer applications.

Responsibilities

• Welcome and assist guests, members, and visitors in a professional and friendly manner.
• Manage booking and reservation inquiries via phone, email, social media, and walk-ins.
• Process payments and transactions using the POS system.
• Maintain accurate reservation records and scheduling.
• Respond promptly to inquiries, concerns, and feedback.
• Promote facilities, memberships, programs, and special offers.
• Support sales and marketing initiatives including social media promotions, lead generation, and engagement.
• Assist in planning and executing events, tournaments, corporate bookings, and other activities.
• Prepare daily sales and transaction reports.
• Maintain cleanliness and organization of the reception area.
• Perform other administrative and operational duties as assigned.

Skills

Communication

Interpersonal skills

Customer service

Time management

Problem-solving

Education

Bachelor's degree

Tools

Booking systems

POS systems

Microsoft Office

Job description

Job Summary

We are looking for a customer-focused and organized Front Desk Associate to manage daily front desk operations, handle bookings and reservations, process POS transactions, assist in sales and marketing activities, support events, and provide excellent customer service. The ideal candidate is friendly, detail-oriented, and able to multitask in a fast-paced environment.

Key Responsibilities

• Welcome and assist guests, members, and visitors in a professional and friendly manner.

• Manage booking and reservation inquiries through phone, email, social media, and walk-ins.

• Process customer payments and transactions using the Point-of-Sale (POS) system.

• Maintain accurate reservation records and ensure proper scheduling.

• Respond promptly to customer inquiries, concerns, and feedback.

• Promote company facilities, memberships, programs, and special offers.

• Support sales and marketing initiatives, including social media promotions, lead generation, and customer engagement.

• Assist in the planning and execution of events, tournaments, corporate bookings, and other company activities.

• Prepare daily sales and transaction reports.

• Maintain the cleanliness and organization of the reception area.

• Perform other administrative and operational duties as assigned.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or any related field is preferred.

• At least one (1) year of experience in front desk, customer service, hospitality, retail, or a similar role.

• Experience in booking and reservation systems and POS operations is an advantage.

• Excellent communication and interpersonal skills.

• Strong customer service orientation and a positive attitude.

• Proficient in Microsoft Office and basic computer applications.

• Organized, detail-oriented, and able to multitask in a fast-paced environment.

• Willing to work on weekends, holidays, and shifting schedules.

Preferred Skills

• Customer Service Excellence

• Booking & Reservation Management

• POS Operations

• Sales Support

• Marketing Assistance

• Event Coordination

• Administrative Support

• Time Management

• Problem-Solving

Join Our Team!

If you are passionate about delivering excellent customer service and enjoy working in a dynamic sports and recreation environment, we'd love to hear from you.

Only shortlisted candidates will be contacted.