Front Desk Supervisor - Guest Experience Leader

Sotogrande Hotel and Resort Group; Santa Barbara; On-site; PHP 250,000 - 360,000; Full time

Job summary

Sotogrande Iloilo Hotel Inc. seeks a Front Office Supervisor to lead the front desk team in Iloilo City, ensuring smooth check-in/check-out and exceptional guest experiences. This full-time role requires a customer-focused leader with 2+ years in supervision and proficiency in hotel systems.

You will oversee reservations, occupancy, and KPI tracking, collaborate across departments, and help implement front office strategies to maintain high service standards.

Qualifications

• Minimum 2 years of front office supervisory experience.
• Excellent guest service and hospitality skills.
• Strong leadership and team management abilities.
• Proficiency in hotel management software and systems.
• Effective communication and interpersonal skills.
• Enthusiastic and passionate about hospitality and delivering exceptional service.

Responsibilities

• Supervise front desk team, including scheduling, training, and performance management.
• Manage check-in and check-out processes for seamless guest experiences.
• Handle guest inquiries, complaints, and requests professionally.
• Oversee room availability, reservations, and assignments.
• Monitor occupancy, revenue, and key performance indicators.
• Collaborate with other departments for smooth hotel operations.
• Assist with implementation of hotel policies and procedures.
• Contribute to development and execution of front office strategies and initiatives.

Skills

Customer service

Leadership

Problem solving

Communication

Enthusiasm for hospitality

Tools

Ezee Absolute System

Job description

Sotogrande Iloilo Hotel Inc. seeks a Front Office Supervisor to lead the front desk team in Iloilo City, ensuring smooth check-in/check-out and exceptional guest experiences. This full-time role requires a customer-focused leader with 2+ years in supervision and proficiency in hotel systems.

You will oversee reservations, occupancy, and KPI tracking, collaborate across departments, and help implement front office strategies to maintain high service standards.