Front Desk Experience Leader – Front Office Supervisor

Sotogrande Hotel and Resort Group; Cabatuan; On-site; PHP 40,000 - 60,000; Full time

Job summary

Sotogrande Hotel and Resort Group in Iloilo invites a Front Office Supervisor to lead the front desk team at Sotogrande Iloilo Hotel Inc. This full-time role focuses on delivering exceptional guest experiences and efficient operations at Green Meadows Avenue, Brgy.

Tacas, Iloilo City. You will supervise staff, optimize check-in/check-out, manage reservations, and collaborate across departments to drive performance.

Qualifications

• Minimum 2 years in a front office supervisory role within hospitality.
• Excellent customer service and guest experience track record.
• Strong leadership and ability to develop a high-performing team.
• Proficiency in hotel management software and systems, including Ezee Absolute.
• Good communication and interpersonal skills.
• Enthusiasm for hospitality and delivering exceptional service.

Responsibilities

• Oversee front desk team including scheduling, training, and performance management.
• Manage check-in/check-out processes for a seamless guest experience.
• Handle guest inquiries and complaints professionally.
• Oversee room availability, reservations, and assignments.
• Monitor occupancy, revenue, and key hotel KPIs.
• Collaborate with departments to ensure smooth operations.
• Support policy implementation and front office initiatives.
• Contribute to development of front office strategies.

Skills

Guest service excellence

Leadership

Team management

Communication skills

Adaptability

Problem-solving

Interpersonal skills

Enthusiastic about hospitality

Tools

Property Management System

Ezee Absolute System

Job description

Sotogrande Hotel and Resort Group in Iloilo invites a Front Office Supervisor to lead the front desk team at Sotogrande Iloilo Hotel Inc. This full-time role focuses on delivering exceptional guest experiences and efficient operations at Green Meadows Avenue, Brgy.

Tacas, Iloilo City. You will supervise staff, optimize check-in/check-out, manage reservations, and collaborate across departments to drive performance.