Front Office Supervisor

Sotogrande Hotel and Resort Group; Cabatuan; On-site; PHP 40,000 - 60,000; Full time

Job summary

Sotogrande Hotel and Resort Group in Iloilo invites a Front Office Supervisor to lead the front desk team at Sotogrande Iloilo Hotel Inc. This full-time role focuses on delivering exceptional guest experiences and efficient operations at Green Meadows Avenue, Brgy.

Tacas, Iloilo City. You will supervise staff, optimize check-in/check-out, manage reservations, and collaborate across departments to drive performance.

Qualifications

• Minimum 2 years in a front office supervisory role within hospitality.
• Excellent customer service and guest experience track record.
• Strong leadership and ability to develop a high-performing team.
• Proficiency in hotel management software and systems, including Ezee Absolute.
• Good communication and interpersonal skills.
• Enthusiasm for hospitality and delivering exceptional service.

Responsibilities

• Oversee front desk team including scheduling, training, and performance management.
• Manage check-in/check-out processes for a seamless guest experience.
• Handle guest inquiries and complaints professionally.
• Oversee room availability, reservations, and assignments.
• Monitor occupancy, revenue, and key hotel KPIs.
• Collaborate with departments to ensure smooth operations.
• Support policy implementation and front office initiatives.
• Contribute to development of front office strategies.

Skills

Guest service excellence

Leadership

Team management

Communication skills

Adaptability

Problem-solving

Interpersonal skills

Enthusiastic about hospitality

Tools

Property Management System

Ezee Absolute System

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Iloilo Hotel Inc. at Green Meadows Avenue Brgy. Tacas Jaro, Iloilo City. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Oversee the management of room availability, reservations, and room assignments
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure smooth hotel operations
• Assist with the implementation of hotel policies and procedures
• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry
• Excellent customer service skills and a proven track record of providing exceptional guest experiences
• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team
• Proficiency in hotel management software and systems, such as property management systems
• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations
• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders
• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service
• Proficient in Ezee Absolute System

About us

Sotogrande Hotel and Resort Group operates Sotogrande Iloilo Hotel Inc.