Front Office Supervisor

Sotogrande Hotel and Resort Group; Santa Barbara; On-site; PHP 250,000 - 360,000; Full time

Job summary

Sotogrande Iloilo Hotel Inc. seeks a Front Office Supervisor to lead the front desk team in Iloilo City, ensuring smooth check-in/check-out and exceptional guest experiences. This full-time role requires a customer-focused leader with 2+ years in supervision and proficiency in hotel systems.

You will oversee reservations, occupancy, and KPI tracking, collaborate across departments, and help implement front office strategies to maintain high service standards.

Qualifications

• Minimum 2 years of front office supervisory experience.
• Excellent guest service and hospitality skills.
• Strong leadership and team management abilities.
• Proficiency in hotel management software and systems.
• Effective communication and interpersonal skills.
• Enthusiastic and passionate about hospitality and delivering exceptional service.

Responsibilities

• Supervise front desk team, including scheduling, training, and performance management.
• Manage check-in and check-out processes for seamless guest experiences.
• Handle guest inquiries, complaints, and requests professionally.
• Oversee room availability, reservations, and assignments.
• Monitor occupancy, revenue, and key performance indicators.
• Collaborate with other departments for smooth hotel operations.
• Assist with implementation of hotel policies and procedures.
• Contribute to development and execution of front office strategies and initiatives.

Skills

Customer service

Leadership

Problem solving

Communication

Enthusiasm for hospitality

Tools

Ezee Absolute System

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Iloilo Hotel Inc. at Green Meadows Avenue Brgy. Tacas Jaro Iloilo City. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Oversee the management of room availability, reservations, and room assignments
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure smooth hotel operations
• Assist with the implementation of hotel policies and procedures
• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry
• Excellent customer service skills and a proven track record of providing exceptional guest experiences
• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team
• Proficiency in hotel management software and systems, such as property management systems
• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations
• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders
• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service
• Proficient in Ezee Absolute System

About us

Sotogrande Hotel and Resort Group operates Sotogrande Iloilo Hotel Inc.