Front Desk Officer

Marie France Group of Companies; Quezon City; In loco; PHP 201.000 - 312.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission on top of basic pay

Medical/Health Insurance

Life Insurance

Paid holidays, vacation and leaves

Day Shift Schedule

Training and development opportunities

Friendly and supportive work culture

Opportunity to grow with the company

Descrizione del lavoro

Marie France Group of Companies is seeking a Front Desk Officer to deliver exceptional client service and maintain a welcoming reception area. You will greet clients, manage appointments, handle inquiries, and support administrative tasks with professionalism.

The role requires a 4-year degree in Hotel/Restaurant Management or Tourism, plus at least 1 year in a hotel-frontline role. Training and a collaborative, customer-focused environment are provided.

Competenze

• Must be a 4-year graduate of BS Hotel/Restaurant Management, Tourism, or equivalent.
• With at least 1 year of related experience as a Frontliner in the hotel industry.
• Excellent interpersonal and communication skills; professional, friendly demeanor.
• Proficient in booking software and MS Office.

Mansioni

• Greet clients and provide warm, professional service.
• Manage and schedule client appointments with accuracy.
• Handle client inquiries and center daily schedules.
• Process payments and manage cash transactions.
• Coordinate with Therapists and team for smooth service delivery.
• Assist with data entry, filing, and maintaining client records.

Conoscenze

Customer service

Interpersonal skills

Communication

Organizational skills

Formazione

BS Hotel/Restaurant Management

Bachelor in Tourism

Strumenti

Booking software

Microsoft Office

Descrizione del lavoro

We are looking for customer-centric and motivated Front Desk Officers who have exceptional customer service skills and are passionate about providing a seamless and enjoyable experience for our valued clients. As a Front Desk Officer, you will play a crucial role in greeting clients, managing appointments, handling inquiries, and maintaining a welcoming and professional atmosphere.

Key Responsibilities:

• Anticipate and address client needs and concerns proactively, striving to exceed their expectations and create memorable experiences.
• Schedule appointments accurately, ensuring optimal utilization of available resources and minimizing scheduling conflicts.
• Handle clients’ inquiries/concerns and the daily schedules of the center
• Process payments, handle cash transactions accurately and efficiently.
• Coordinate with other team members, including Therapists, to ensure smooth operation and timely delivery of services.
• Assist with administrative tasks, such as filing, data entry, and managing client records, to support the overall efficiency of the business.
• Willing to be assigned in Eastwood, West Avenue, Ortigas, or Congressional

Qualifications:

• Must be a 4-year graduate of Bachelor of Science in Hotel/Restaurant Management, Tourism, or its equivalent.
• With at least one (1) year of related experience as a FRONTLINER IN THE HOTEL INDUSTRY, a definite advantage
• Excellent interpersonal, customer service, and communication skills, with the ability to interact with clients and colleagues in a friendly and professional manner.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in computer skills, including experience with booking software, Microsoft Office, and basic administrative tasks.
• Positive attitude, team-oriented mindset, and willingness to contribute to a collaborative and supportive work culture.

Perks and Benefits:

• Commission on top of basic pay
• Medical/Health Insurance upon start date
• Life Insurance upon start date
• Paid holiday, Vacation, Sick, and Maternity Leaves
• Day Shift Schedule
• Training and development opportunities to enhance your skills and advance your career in the beauty and wellness industry.
• Friendly and supportive work environment with a focus on work-life balance
• Opportunity to be part of a growing company and make a positive impact on clients' lives