Front Office Supervisor

Gunita Villas and Pavilion; Santo Tomas; On-site; PHP 250,000 - 360,000; Full time

Job summary

Gunita Villas and Pavilion in Batangas, Santo Tomas, seeks a Front Office Operations coordinator to manage daily front desk activities and guest services. You will handle check-ins/outs, guest inquiries, and reservations, while ensuring a smooth experience and accurate folio reporting.

Responsibilities include conducting night audits, guiding guests on local attractions, coordinating with Lihim Café for guest meals, and supporting events with vendor coordination.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent communication and guest handling skills.
• Ability to coordinate with multiple departments and vendors.

Responsibilities

• Monitor daily front office activities including check-in/check-out and guest inquiries.
• Ensure smooth front desk operations with high guest service standards.
• Monitor guest folio and prepare accurate ledgers for reporting.
• Conduct night audit and handover preparation for next day.
• Assist guests with local attractions and basic concierge services.
• Follow protocols to personalize guest experiences and manage service recovery.
• Escalate guest concerns promptly to the appropriate team.
• Coordinate with Lihim Café for guest food & beverage needs for checked-in guests.
• Facilitate vendor registrations during events.
• Support site tours and respond to Meta inquiries with Sales & Marketing.
• Assist as a secondary photographer for marketing content.

Skills

Guest service

Front desk operations

Communication

Problem solving

Tools

Reservation system

Job description

Front Office Operations

• Monitors the daily activities of the front office team, including check-in/check-out, guest inquiries, reservations, and concierge services

• Ensure smooth and efficient front desk operations while maintaining high standards of guest service

• Monitor and track guest folio and ledgers for accurate reporting

• Conduct night audit to prepare for next-day handover

• Able to guide guests on nearby attractions and things to do (basic concierge function)

• Operate within the protocols for a personalized guest experience, including welcome setup, vector lamp issuance, ad hoc Ijo ordering, service recovery, among others

• Escalation point person to address and resolve guest concerns promptly and effectively

• Coordinate with Lihim Café for checked-in guests’ food & beverage requirement

• Facilitate vendor registration during events

• Secondary implementor of: site tours, replying to Meta inquiries in coordination with Sales & Marketing Team

• Secondary photographer for marketing content (event styling or special room setup)

Housekeeping & Porter Coordination

• Collaborate closely with the housekeeping leads and porters to align guest arrival schedules with room readiness and cleanliness standards

• Hold the housekeeping team accountable for timely turnover, quality control, and adherence to cleanliness protocols

• Cascade guest requests to the appropriate department for immediate action

Reporting Duties

• Handles and closes guest folio together with Sales

• Create memos, policies and procedures, and written trail of best practices and endorsements

• Creates occupancy report and KPI report

• Ensure accuracy in guest records, room inventory, and billing

• Create the morning briefing material and facilitates the meeting

• Support in scheduling, supply coordination, and departmental handovers