Front Desk Guest Experience Lead - Flexible Shifts

Grand City Hotels Inc; Cagayan de Oro; On-site; PHP 201,000 - 324,000; Full time

Job summary

Grand City Hotels Inc in Cagayan de Oro is seeking a Front Desk Hotel Staff to deliver warm welcomes, manage check-ins and check-outs, and ensure every guest interaction reflects our commitment to hospitality excellence.

You will handle reservations and payments, coordinate with housekeeping and other departments, and provide concierge services while maintaining confidentiality and professional presentation across shifts, including weekends.

Qualifications

• Proven experience in front desk or guest services in hospitality.
• Excellent communication and interpersonal skills.
• Ability to interact professionally with diverse guests.
• Strong organizational and time management abilities.
• Proficiency in using hotel management systems; typing skills essential.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Process reservations, payments and settlements accurately.
• Use hotel management systems for billing, reservations and cashiering.
• Respond to inquiries about rooms, services and local attractions.
• Handle guest requests and escalate issues when needed.
• Maintain accurate guest records and preferences.
• Coordinate with housekeeping and maintenance for smooth operations.
• Monitor front desk area to keep it clean and professional.
• Answer calls and provide information on services and facilities.
• Assist with concierge services including restaurant reservations and transport.

Skills

Front desk experience

Guest services

Customer-facing

English fluency

Hotel management systems

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Grand City Hotels Inc in Cagayan de Oro is seeking a Front Desk Hotel Staff to deliver warm welcomes, manage check-ins and check-outs, and ensure every guest interaction reflects our commitment to hospitality excellence.

You will handle reservations and payments, coordinate with housekeeping and other departments, and provide concierge services while maintaining confidentiality and professional presentation across shifts, including weekends.