Front Office Supervisor: Guest Experience Leader

Seda Hotels; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Seda Vertis North is looking for a Front Office Supervisor to support the daily operations of the Front Office and help ensure a seamless and welcoming guest experience.

The role will oversee front desk activities, supervise assigned Front Office team members, and ensure that check-in, check-out, billing, guest requests, and other transactions are handled accurately and in accordance with Seda’s service standards.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management or related field.
• 2–3 years in Front Office or Guest Services in a hotel.
• Prefer supervisory or team-leading experience.
• Strong knowledge of front desk operations, guest handling, reservations, and billing.
• Excellent customer service and communication skills.
• Familiarity with hotel PMS is a plus.
• Willing to work shifts, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations and guest check-in/check-out processes.
• Supervise Front Office team members and monitor endorsements and shifts.
• Ensure accurate billing and timely handling of guest requests.
• Coordinate with Housekeeping and other hotel departments.
• Support training and development of Front Office staff.
• Address guest concerns professionally and promptly.

Skills

Front office operations

Guest handling

Billing procedures

Customer service

Communication skills

Supervisory experience

Education

Hotel/Restaurant Management degree

Tools

PMS

Job description

Seda Vertis North is looking for a Front Office Supervisor to support the daily operations of the Front Office and help ensure a seamless and welcoming guest experience.

The role will oversee front desk activities, supervise assigned Front Office team members, and ensure that check-in, check-out, billing, guest requests, and other transactions are handled accurately and in accordance with Seda’s service standards.