Front Office Supervisor

Seda Hotels; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Seda Vertis North is looking for a Front Office Supervisor to support the daily operations of the Front Office and help ensure a seamless and welcoming guest experience.

The role will oversee front desk activities, supervise assigned Front Office team members, and ensure that check-in, check-out, billing, guest requests, and other transactions are handled accurately and in accordance with Seda’s service standards.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management or related field.
• 2–3 years in Front Office or Guest Services in a hotel.
• Prefer supervisory or team-leading experience.
• Strong knowledge of front desk operations, guest handling, reservations, and billing.
• Excellent customer service and communication skills.
• Familiarity with hotel PMS is a plus.
• Willing to work shifts, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations and guest check-in/check-out processes.
• Supervise Front Office team members and monitor endorsements and shifts.
• Ensure accurate billing and timely handling of guest requests.
• Coordinate with Housekeeping and other hotel departments.
• Support training and development of Front Office staff.
• Address guest concerns professionally and promptly.

Skills

Front office operations

Guest handling

Billing procedures

Customer service

Communication skills

Supervisory experience

Education

Hotel/Restaurant Management degree

Tools

PMS

Job description

Seda Vertis North is looking for a Front Office Supervisor to support the daily operations of the Front Office and help ensure a seamless and welcoming guest experience.

The role will oversee front desk activities, supervise assigned Front Office team members, and ensure that check-in, check-out, billing, guest requests, and other transactions are handled accurately and in accordance with Seda’s service standards.

The Front Office Supervisor will also assist in handling guest concerns, coordinate closely with Housekeeping and other hotel departments, monitor shift operations and endorsements, and support the training and development of Front Office staff.

Qualifications

• Graduate of Hotel and Restaurant Management, Tourism, Hospitality Management, or a related course
• At least 2 to 3 years of experience in Front Office or Guest Services in a hotel environment
• Preferably with previous supervisory or team-leading experience
• Strong knowledge of front office operations, guest handling, reservations, and billing procedures
• Excellent customer service, communication, and interpersonal skills
• Familiarity with hotel property management systems is an advantage
• Able to handle guest concerns and operational issues professionally and efficiently
• Organized, detail-oriented, and capable of leading a team in a fast-paced environment
• Willing to work on shifting schedules, weekends, and holidays
• Willing to be assigned at Seda Vertis North, Quezon City