Front Desk & Guest Experience Specialist

Mezen Realty & Development Corp.; Malay; On-site; PHP 201,000 - 335,000; Full time

Job summary

Mezen Realty & Development Corp. seeks a courteous Front Office Associate for Ondus Hotel at Station 3 Beachfront, Aklan. You will welcome guests, assist with check-in/check-out, handle reservations, and ensure a smooth guest experience throughout their stay.

The role requires strong communication, customer service, and multitasking abilities, with shifts including weekends and holidays. Prior hotel front desk exposure is preferred.

Qualifications

• At least a college level; degree/course in Hospitality Management, Tourism, or related field is an advantage.
• Preferably with experience in hotel front desk operations, customer service, or similar role.
• Excellent verbal and written communication skills.
• Basic computer skills and familiarity with hotel reservation or property management systems are an advantage.
• Strong customer service, interpersonal, and problem-solving skills.
• Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced environment.
• Professional appearance, positive attitude, and a welcoming personality.

Responsibilities

• Welcome guests warmly and provide professional assistance upon arrival.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Assist with room reservations, booking inquiries, cancellations, and guest requests.
• Respond to guest inquiries, concerns, and complaints promptly and courteously.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Process guest payments, issue receipts, and maintain accurate transaction records.
• Coordinate with housekeeping and other hotel departments regarding room availability, guest requests, and special arrangements.
• Maintain accurate guest records, reservation details, and front desk documentation.
• Ensure the reception area is clean, organized, and presentable at all times.
• Uphold hotel policies, service standards, and guest confidentiality.
• Perform other related duties as assigned by the immediate supervisor.

Skills

Communication skills

Customer service

Interpersonal skills

Problem solving

Detail oriented

Professional appearance

Shift work

Education

Hospitality-related degree/college course

Tools

Hotel reservation systems

Basic computer skills

Job description

Mezen Realty & Development Corp. seeks a courteous Front Office Associate for Ondus Hotel at Station 3 Beachfront, Aklan. You will welcome guests, assist with check-in/check-out, handle reservations, and ensure a smooth guest experience throughout their stay.

The role requires strong communication, customer service, and multitasking abilities, with shifts including weekends and holidays. Prior hotel front desk exposure is preferred.