Front Office Supervisor — Guest Experience Leader

Sotogrande Hotel and Resort Group; Minglanilla; On-site; PHP 391,000 - 614,000; Full time

Job summary

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor for Sotogrande Cebu Hotel Inc. in Mactan, Lapu-Lapu. This full-time role oversees day-to-day front office operations to deliver exceptional guest experiences and efficient hotel operations.

Responsibilities include supervising the front desk, managing check-ins/outs, guest inquiries, and coordinating with other departments to ensure smooth hotel performance. Minimum 2 years in a supervisor role required.

Qualifications

• 2+ years of front office supervisory experience in hospitality.

Responsibilities

• Supervise front desk team: scheduling, training, performance management.
• Oversee check-in/check-out to ensure seamless guest experiences.
• Handle guest inquiries, complaints and requests professionally.
• Manage room availability, reservations and assignments.
• Monitor occupancy, revenue and key KPIs.
• Collaborate with other departments for smooth operations.
• Support policy implementation and front office initiatives.

Skills

Front Office Supervision

Guest Service Excellence

Leadership

PMS Software

Tools

Ezee Absolute System

Job description

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor for Sotogrande Cebu Hotel Inc. in Mactan, Lapu-Lapu. This full-time role oversees day-to-day front office operations to deliver exceptional guest experiences and efficient hotel operations.

Responsibilities include supervising the front desk, managing check-ins/outs, guest inquiries, and coordinating with other departments to ensure smooth hotel performance. Minimum 2 years in a supervisor role required.