Front Desk Associate

DEI Properties Inc.; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

DEI Properties Inc. is seeking a front desk/tenant relations associate to handle inquiries and arrange property tours. The role involves processing reservations, evaluating documentation, and maintaining tenant records, ensuring smooth move-ins and accurate data entry.

The candidate should be organized, customer-focused and able to work on weekends or night shifts when required. Based in Taguig, the position requires a bachelor's degree in Hospitality, Tourism, Marketing or related fields, with

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Marketing, Business Management or equivalent.
• Computer proficiency required.
• Excellent communication and customer service skills.

Responsibilities

• Attend to client inquiries (on-site, online, call, or text) and handle tenant requests.
• Accompany prospective tenants/guests around the property.
• Process reservations, evaluating submitted requirements and documents.
• Monitor and encode data in the company system.
• Maintain tenant documents such as Reservation Forms, Move-In Permits, Leases, etc.
• Update and manage the Inquiries and Reservations database.
• Process Move-Ins by scheduling with Building Admin (handover of keys, room prep, utility readings).
• Disseminate information and announcements via email/text blasts.

Skills

Computer proficiency

Communication skills

Customer service

Education

Bachelor's degree in Hospitality Management/Tourism, Marketing, Business Management or equivalent

Job description

JOB RESPOSIBILITIES:

1. Will attend to client inquiries (on-site, online, call or text) and entertain other tenant requests/concerns

2. Responsible for accompanying prospective tenants/guests around the property

3. Process reservations of clients which includes evaluation of submitted requirements and documents

4. Will monitor and encode data in the company’s system

5. Maintains and organizes tenant’s documents such as Reservation Forms, Move-In Permit/Checklists, Lease Contracts, etc.

6. Maintains and updates the Inquiries and Reservations database

7. Process Move-Ins by schedule in coordination with Bldg. Admin. (e.g hand-over of keys/keycard, room preparation, utility reading)

8. In-charge of email/text blast in dissemination of information and/or announcements.

QUALIFICATIONS:

• Must have a bachelor’s degree in Hospitality Management/Tourism, Marketing, Business Management or equivalent


• Computer proficient


• Must have excellent communication and customer service skills


• Willing to work on weekends or night shift


• Living in Taguig, Makati or nearby areas in Metro Manila