Customer Experience Associate

Smartpark Systems Solutions, Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading property management company based in Makati is seeking a Customer Experience Associate to manage front desk operations and provide exceptional support to clients and tenants. The ideal candidate will have 1–2 years of prior experience, strong communication skills, and proficiency in MS Office. This role requires the ability to multitask, along with a strong customer-first mindset to maintain positive relationships. Flexibility in schedules is essential, including potential graveyard shifts.

Qualifications

• 1–2 years’ experience in front office or admin support.
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard.

Responsibilities

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Skills

Good communication skills

Detail-oriented

Organizational Skills

Analytical Skills

MSOffice proficiency

Tools

MS Office

Job description

Job Description

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships.

Key Responsibilities:

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Qualifications:

• 1–2 years’ experience in front office or admin support.
• Good communication skills and pleasing personality
• Detail-oriented, organized, and able to multitask.
• Proficient in MSOffice (Word, Excel, PowerPoint, Office 365).
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard

Willing to be assigned at One Ayala Tower. Can start ASAP.

• MS Office
• Help Desk Support
• Scheduling
• Time Management
• Data Entry
• Written Communication
• Analytical Skills
• Organizational Skills