FRONT OFFICE ASSOCIATE

New World Makati Hotel; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service throughout the stay, handling check-ins/outs, room assignments, reservations, and collaboration with hotel staff.

The ideal candidate has hands-on experience in front desk operations, strong communication, basic computer skills, and familiarity with hotel services; OPERA knowledge is advantageous.

Qualifications

• Hands-on experience and thorough knowledge of front office operations.
• At least one year of experience in a similar role (preferred).
• Proficiency in Microsoft Office applications; familiarity with hotel services and OPERA is a plus.

Responsibilities

• Check-in and check-out procedures; assign rooms and manage reservations.
• Collaborate with hotel staff to ensure guest satisfaction and accurate billing.
• Maximize room sales and assist VIP/pre-registered guests; coordinate with service centers; maintain security of room keys.

Skills

Attention to detail

Communication

Guest service

Front office operations

Organizational skills

Multitasking

Courteous attitude

Reservation handling

Billing knowledge

Tools

OPERA PMS

Microsoft Office

Job description

Job Description:

The Front Office Associate ensures quality service for guests throughout their stay. He or she is responsible for performing check-in and check-out procedures, assigning rooms, handling reservations, and collaborating with hotel staff. A strong candidate should demonstrate attention to detail, excellent communication skills, basic computer proficiency, and a courteous attitude.

The ideal candidate should have hands-on experience and a thorough knowledge of front office operations. He or she must be able to deliver exceptional guest service by efficiently managing check-ins, room assignments, and guest requests while ensuring accurate billing and compliance with hotel procedures. The candidate should also possess strong communication, organizational, and multitasking skills, proficiency in Microsoft Office applications, familiarity with hotel services, and preferably at least one year of experience in a similar role. Knowledge of OPERA is an advantage.

Key responsibilities include maximizing room sales, assisting VIP and pre-registered guests, coordinating with service centers, and maintaining security protocols for room keys. The role also supports operational efficiency through adherence to policies, participation in meetings and training sessions, maintenance of an organized workspace, and escalation of issues when necessary. Night shift duties include processing early arrivals, settling charges, preparing reports, and managing VIP lists. Additional responsibilities involve complying with company policies, contributing to departmental efficiency, supporting recruitment and talent development initiatives, and upholding brand integrity.

Other Standard Responsibilities:

• Comply with company policies
• Work within all pre-set budgetary limits
• Drive and contribute to overall departmental efficiency
• Motivate and develop team members
• Maintain confidentiality of documents, matters, and techniques
• Model the company’s culture at all times
• Perform other tasks as necessary or required