Customer Experience Associate (Front Desk)

Smartpark Systems Solutions, Inc.; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading service provider in Metro Manila is seeking a Customer Experience Associate to deliver outstanding service to clients, tenants, and guests. Responsibilities include managing reception inquiries, supporting tenants, assisting clients, and ensuring compliance with safety and security standards. The ideal candidate should have a degree in a related field and experience in customer service, along with strong communication and organizational skills.

Qualifications

• Preferred Bachelor’s degree in Business Administration, Hospitality, or related field.
• 1+ year experience in customer service, front desk, or admin support.
• Proficiency in MS Office and email systems.

Responsibilities

• Handle calls, welcome guests, and manage reception inquiries.
• Support tenants with concerns, emails, documents, gate passes, and permits.
• Assist clients with bookings, requests, tours, and events.
• Monitor office cleanliness, conduct walk-throughs, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.

Skills

Strong communication skills

Organizational skills

Customer-oriented mindset

Education

Bachelor’s degree in Business Administration, Hospitality, or related field

Tools

MS Office

Email systems

Job description

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships.

Key Responsibilities

• Handle calls, welcome guests, and manage reception inquiries.
• Support tenants with concerns, emails, documents, gate passes, and permits.
• Assist clients with bookings, requests, tours, and events.
• Monitor office cleanliness, conduct walk-throughs, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and maintain strong client relationships.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, or related field (preferred).
• 1+ year experience in customer service, front desk, or admin support.
• Strong communication and organizational skills.
• Proficiency in MS Office and email systems.
• Customer-oriented with a positive attitude.