CX Administrative

Smartpark Systems Solutions, Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading service solutions provider in Metro Manila is seeking a Customer Experience Associate to manage front desk operations and provide exceptional service to clients and tenants. The ideal candidate will have 1-2 years of experience in a similar role, strong communication skills, and a customer-first mindset. Responsibilities include handling calls, managing tenant inquiries, and ensuring compliance with company policies. This role may require flexibility with shifts, including graveyard hours.

Qualifications

• 1–2 years of experience in front office or admin support.
• Detail-oriented and organized with the ability to multitask.
• Flexible to shifting schedules including graveyard.

Responsibilities

• Manage reception/front desk operations and handle calls.
• Provide support to tenants and clients by addressing concerns.
• Oversee office cleanliness and perform regular walkthroughs.

Skills

Communication skills

Customer service mindset

Organizational skills

Multitasking ability

Tools

MS Office Suite

Job description

Description

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships.

Key Responsibilities:

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Qualifications:

• 1–2 years’ experience in front office or admin support.
• Good communication skills and pleasing personality
• Detail-oriented, organized, and able to multitask.
• Proficient in MSOffice (Word, Excel, PowerPoint, Office 365).
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard