Operations Manager

Quantum Clubhouse; Cavite City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Quantum Clubhouse in Cavite City, Philippines seeks an experienced Operations Manager to lead daily operations for a fast-paced Sports & Recreation facility. You will oversee Front Desk, housekeeping, and facility operations while driving membership sales, events, and partnerships to grow the business.

The role requires 3+ years of supervisory experience in related sectors, strong leadership, and excellent communication skills. Weekend and shift work may be needed to meet business demands.

Qualifications

• Bachelor's degree in a relevant field with strong business sense.
• Minimum 3 years of supervisory or management experience in Sports & Recreation, Hospitality, Leisure, Events, or related industries.
• Proven experience in operations management, business development, and team leadership.
• Strong leadership, decision-making, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills.
• Results-driven with strong customer service orientation.
• Proficient in Microsoft Office and reporting tools.
• Willing to work on weekends, holidays, and shifting schedules when required.

Responsibilities

• Manage the overall day-to-day operations of the facility, ensuring smooth and efficient business operations.
• Oversee Front Desk, Housekeeping, Facility Operations, and other support functions.
• Develop and implement operational policies, procedures, and service standards to enhance efficiency and customer satisfaction.
• Drive membership sales, venue bookings, sports programs, corporate partnerships, and events.
• Identify new business opportunities and establish strategic partnerships to increase revenue.
• Collaborate with the Sales & Marketing team to execute promotional campaigns and achieve sales targets.
• Plan, coordinate, and oversee sports tournaments, corporate events, private functions, and community activities.
• Ensure seamless event execution by coordinating with internal teams, suppliers, and clients.
• Monitor event performance and identify opportunities for improvement.
• Lead, coach, and develop supervisors and frontline employees to achieve operational excellence.
• Monitor employee performance, conduct regular coaching sessions, and support performance management initiatives.
• Foster a positive, customer-centric, and high-performing workplace culture.
• Prepare staff schedules based on operational requirements and forecasted business demand.
• Ensure adequate staffing while managing labor costs and productivity.
• Coordinate recruitment, onboarding, training, and manpower planning with the HR team.
• Prepare daily, weekly, and monthly operational reports and performance dashboards.
• Monitor operational KPIs, sales performance, customer satisfaction, labor productivity, and expenses.
• Recommend process improvements and cost-saving initiatives to support business objectives.

Skills

Operations management

People management

Sales & business development

Events management

Workforce planning

Reporting & analytics

MS Office

Education

Bachelor's degree in Business Administration, Hospitality Management, Sports Management, Marketing, or related field

Job description

Are you a passionate leader who thrives in a fast-paced, customer-focused environment? Join our growing Sports & Recreation company and play a key role in driving operational excellence, business growth, and exceptional guest experiences.

We are looking for an experienced Operations Manager to oversee daily operations, lead high-performing teams, drive sales and business development initiatives, and ensure outstanding service across all business functions.

Key Responsibilities

Operations Management

• Manage the overall day-to-day operations of the facility, ensuring smooth and efficient business operations.

• Oversee Front Desk, Housekeeping, Facility Operations, and other support functions.

• Develop and implement operational policies, procedures, and service standards to enhance efficiency and customer satisfaction.

Sales & Business Development

• Drive membership sales, venue bookings, sports programs, corporate partnerships, and events.

• Identify new business opportunities and establish strategic partnerships to increase revenue.

• Collaborate with the Sales & Marketing team to execute promotional campaigns and achieve sales targets.

Events Management

• Plan, coordinate, and oversee sports tournaments, corporate events, private functions, and community activities.

• Ensure seamless event execution by coordinating with internal teams, suppliers, and clients.

• Monitor event performance and identify opportunities for improvement.

People Management

• Lead, coach, and develop supervisors and frontline employees to achieve operational excellence.

• Monitor employee performance, conduct regular coaching sessions, and support performance management initiatives.

• Foster a positive, customer-centric, and high-performing workplace culture.

Workforce Planning

• Prepare staff schedules based on operational requirements and forecasted business demand.

• Ensure adequate staffing while managing labor costs and productivity.

• Coordinate recruitment, onboarding, training, and manpower planning with the HR team.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports and performance dashboards.

• Monitor operational KPIs, sales performance, customer satisfaction, labor productivity, and expenses.

• Recommend process improvements and cost-saving initiatives to support business objectives.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Sports Management, Marketing, or a related field.

• Minimum of 3 years of supervisory or management experience in Sports & Recreation, Hospitality, Leisure, Fitness, Events, or related industries.

• Proven experience in operations management, business development, and team leadership.

• Strong leadership, decision-making, problem-solving, and organizational skills.

• Excellent communication and interpersonal skills.

• Results-driven with strong customer service orientation.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.

• Willing to work on weekends, holidays, and shifting schedules when required.

Why Join Us?

• Be part of a dynamic and fast-growing Sports & Recreation company.

• Lead exciting sports, fitness, and community events.

• Opportunity to grow your career and make a meaningful impact.

• Collaborative and energetic work environment.