Assistant Operations Manager

Quantum Clubhouse; Las Piñas; On-site; PHP 600,000 - 900,000; Full time

Job summary

Quantum Clubhouse in the Philippines is seeking an experienced Assistant Operations Manager to oversee daily operations, lead teams, drive sales and development initiatives, and ensure outstanding service across all functions.

The role covers operations, sales, events management, customer experience, safety, and workforce planning, requiring weekend/shift flexibility and strong leadership.

Qualifications

• Bachelor's degree in a related field.
• 2-3 years of supervisory or management experience in Sports & Recreation, Hospitality, Leisure, Fitness, Events, or related industries.
• Proven experience in operations management, business development, and team leadership.
• Strong leadership, decision-making, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.
• Willing to work on weekends, holidays, and shifting schedules when required.

Responsibilities

• Operations Management: manage day-to-day operations, oversee multiple support functions, implement policies to improve efficiency.
• Sales & Business Development: drive membership sales, venue bookings, partnerships, and events; collaborate on promotions.
• Events Management: plan and oversee tournaments, corporate events, and community activities.
• Customer Experience: ensure exceptional service, handle feedback and service recovery.
• Facility & Safety Management: maintain facilities and ensure health and safety compliance.
• People Management: coach leaders and staff; foster a positive workplace culture.
• Workforce Planning: prepare staff schedules and coordinate recruitment with HR.
• Reporting & Administration: produce operational reports and dashboards; monitor KPIs and expenses.

Skills

Leadership

Communication

Problem-solving

Organizational skills

MS Office

Reporting tools

Education

BA/BS in Business Administration

Hospitality Management

Tools

MS Office Suite

Reporting tools

Job description

Are you a passionate leader who thrives in a fast-paced, customer-focused environment? Join our growing Sports & Recreation company and play a key role in driving operational excellence, business growth, and exceptional guest experiences.

We are looking for an experienced Assistant Operations Manager to oversee daily operations, lead high-performing teams, drive sales and business development initiatives, and ensure outstanding service across all business functions.

Key Responsibilities

Operations Management

• Manage the overall day-to-day operations of the facility, ensuring smooth and efficient business operations.
• Oversee Front Desk, Housekeeping, Food & Beverage, Facility Operations, and other support functions.
• Develop and implement operational policies, procedures, and service standards to enhance efficiency and customer satisfaction.

Sales & Business Development

• Drive membership sales, venue bookings, sports programs, corporate partnerships, and events.
• Identify new business opportunities and establish strategic partnerships to increase revenue.
• Collaborate with the Sales & Marketing team to execute promotional campaigns and achieve sales targets.

Events Management

• Plan, coordinate, and oversee sports tournaments, corporate events, private functions, and community activities.
• Ensure seamless event execution by coordinating with internal teams, suppliers, and clients.
• Monitor event performance and identify opportunities for improvement.

Customer Experience

• Ensure exceptional customer service is consistently delivered.
• Handle guest feedback, complaints, and service recovery effectively.
• Monitor customer satisfaction and recommend improvements to enhance the overall member experience.

Facility & Safety Management

• Ensure all sports courts, recreational facilities, equipment, and common areas are properly maintained.
• Coordinate preventive maintenance and repairs with suppliers and contractors.
• Ensure compliance with health, safety, and sanitation regulations.

People Management

• Lead, coach, and develop supervisors and frontline employees to achieve operational excellence.
• Monitor employee performance, conduct regular coaching sessions, and support performance management initiatives.
• Foster a positive, customer-centric, and high-performing workplace culture.

Workforce Planning

• Prepare staff schedules based on operational requirements and forecasted business demand.
• Ensure adequate staffing while managing labor costs and productivity.
• Coordinate recruitment, onboarding, training, and manpower planning with the HR team.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports and performance dashboards.
• Monitor operational KPIs, sales performance, customer satisfaction, labor productivity, and expenses.
• Recommend process improvements and cost-saving initiatives to support business objectives.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Sports Management, Marketing, or a related field.
• Minimum of 2-3 years of supervisory or management experience in Sports & Recreation, Hospitality, Leisure, Fitness, Events, or related industries.
• Proven experience in operations management, business development, and team leadership.
• Strong leadership, decision-making, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills.
• Results-driven with strong customer service orientation.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.
• Willing to work on weekends, holidays, and shifting schedules when required.

Why Join Us?

• Be part of a dynamic and fast-growing Sports & Recreation company.
• Lead exciting sports, fitness, and community events.
• Opportunity to grow your career and make a meaningful impact.
• Collaborative and energetic work environment.