Fresh Graduates Customer Service Representative

Private Advertiser; Taguig; Presencial; PHP 360.000 - 600.000; Jornada completa

Descripción de la vacante

Private Advertiser is seeking a customer support professional to assist customers with banking and financial services. The role emphasizes empathy across channels (phone, text, chat, video chat) in a high-volume environment and requires adherence to guidelines and regulations.

Candidates should graduate from Banking and Finance, Management, Communication Arts, Commerce, Mathematics or related fields and be amenable to working on-site with a flexible schedule and training period.

Formación

• Must have completed a degree in Banking and Finance, Management, Communication Arts, Commerce, Mathematics or related fields.
• Willingness to work on-site in Taguig, Philippines.
• Able to handle voice channel interactions and provide customer support.

Responsabilidades

• Support customers and seek ways to improve inquiries or issues with empathy across multiple channels in a fast-paced environment.
• Answer inquiries, resolve problems and provide best-in-class customer experience while following policies and regulations.

Educación

Graduate of Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses

Descripción del empleo

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escal questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed