Customer Service Associate (Open to Finance & Accounting Graduates)

INTELEGENCIA BPO LLC CORP.; Tarlac City; On-site; PHP 212,000 - 324,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. is seeking customer-focused individuals for a banking customer service role handling inbound calls about credit card inquiries and issues.

The position requires handling waivers, reversals, installments, updates, promotions, disputes, and card-related requests while ensuring accurate information and positive customer experiences. Applicants should have 0–6 months of experience for fresh graduates or at least one year of BPO experience for others; banking experience is

Qualifications

• Fresh graduates or 0–6 months of work experience welcomed; banking experience preferred.
• At least one year of BPO experience if two years of college; banking background advantageous.
• At least two years of BPO experience if college undergrad; banking experience advantageous.

Responsibilities

• Handle inbound customer calls and assist with banking and credit card inquiries.
• Address inquiries on waivers, reversals, installments, updates, promotions, disputes, card delivery, and limits.
• Investigate and resolve financial-related customer concerns accurately and efficiently.
• Provide clear information on credit card products, services, and transactions.
• Maintain professionalism and deliver high-quality customer service in every interaction.

Skills

Verbal and written communication

Financial-related customer concerns

Numerical and computational skills

Knowledge of credit/debit card process

Card ownership or secondary cardholder

Ability to learn quickly

Problem-solving and attention toDetail

Education

College graduates

Two years of college education

College undergraduates

Job description

Job Summary

We are looking for customer-focused and detail-oriented individuals to join our banking customer service team. The successful candidate will handle inbound hotline calls and assist customers with credit card-related inquiries, requests, and complaints while ensuring accurate information, effective issue resolution, and a positive customer experience.

Key Responsibilities

• Handle inbound customer calls through the telephony system and provide assistance with banking and credit card concerns.

• Address customer inquiries and requests involving:

  • Waivers and reversals

  • Installment programs

  • Customer information updates

  • Marketing promotions

  • Transaction disputes

  • Card delivery and application follow-ups

  • Credit limit increase requests

  • Card activation

  • Statement of Account (SOA) requests

  • Balance and transaction inquiries

  • Other credit card-related concerns

• Investigate and resolve financial-related customer concerns accurately and efficiently.

• Provide clear information regarding credit card products, services, and transactions.

• Maintain professionalism and ensure quality customer service throughout every interaction.

Qualifications and Requirements

Educational Background and Work Experience

Applicants must meet one of the following qualifications:

• College Graduates: Fresh graduates or applicants with 0-6 months of work experience are welcome. Banking experience or an academic background involving numbers and calculations is preferred.

• Applicants with at Least Two Years of College Education: Must have at least one year of BPO experience. Banking experience is an advantage.

• College Undergraduates: Must have at least two years of BPO experience. Banking experience is an advantage.

Skills and Competencies

• Good to excellent verbal and written communication skills.

• Ability to understand and handle financial-related customer concerns.

• Basic to strong numerical and computational skills.

• Knowledge of credit and debit card processes is preferred.

• Must have previously owned a credit or debit card or served as a secondary cardholder.

• Ability to learn quickly, adapt to changing processes, and follow established procedures.

• Strong problem-solving skills and attention to detail.

Work Arrangement and Employment Requirements

Applicants must be willing and able to meet the following conditions:

• Work onsite.

• Work in a 24/7 operating environment, including rotating shifts, weekends, and holidays.

• Accept permanent late-night shifts, as required by business operations.

• Relocate to another city based on company requirements, if necessary.

• Travel to the designated Business Continuity Plan (BCP) site during operational disruptions.

• Commit to no planned vacation or leave during the required 48-business-day period.

• Undergo and successfully complete the required background check.

• Disclose friends and family members who are current or former employees of the company, in accordance with company requirements.

Why Join Us?

Build your career in the banking and financial services industry while developing your customer service, communication, and problem-solving skills. Gain valuable experience handling credit card products, financial transactions, and customer concerns in a structured and dynamic work environment.