Fresh Graduates CSR

Private Advertiser; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Private Advertiser in the Philippines seeks a customer support specialist to assist customers with empathy regarding financial products and services across phone, text, chat, and other channels in a fast-paced, high-volume environment.

The role requires on-site work in Taguig, flexibility with the schedule, and attendance of the full training period. You may need to work additional hours as needed to meet customer needs.

Qualifications

• Graduate in Banking & Finance, Management, Communication Arts, Commerce, Mathematics or related fields.

Responsibilities

• Support customers and seek ways to improve inquiries or issues with empathy across channels.
• Perform routine tasks like answering inquiries, resolving problems and providing a best-in-class customer experience while following guidelines and regulations.
• Regularly receive direction from supervisor and escalate questions to senior staff.
• Interact with team on basic information and with internal or external customers.

Skills

Customer support

Empathy

Multi-channel communication

Problem solving

Education

Banking & Finance

Management

Communication Arts

Commerce

Mathematics

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escal questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed