French Bilingual Customer Support Specialist (Cebu City + Php70,000)

J-K Network Services; Cebu City; On-site; PHP 669,600 - 781,200; Full time

Benefits offered by this job

Sick Leave

Vacation Leave

13th Month Pay

Government Mandated Benefits

HMO

Additional benefits discussed during the job offer

Job summary

A jewelry and watches manufacturing company is seeking a French Customer Support Specialist to assist French-speaking clients on-site in Cebu City. The role involves managing calls, resolving complaints, and tracking orders. Ideal candidates should be Filipino, fluent in French, and preferably residing in Cebu City. Customer service experience is a plus. The position offers a salary range of Php 60,000 - Php 70,000 gross and involves a nightshift schedule.

Qualifications

• Filipino national fluent in French.
• Preferably residing in Cebu City.
• Customer service experience is a plus.

Responsibilities

• Manage phone calls with French-speaking clients.
• Assist in tracking and distributing order information.
• Answer and resolve consumer complaints.
• Guide consumers in repair and service inquiries.
• Resolve payment complaints.

Skills

Fluency in French

Customer service experience

Education

Graduate or undergraduate

Job description

COMPANY PROFILE: This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.

Position: French Customer Support Specialist

Company Industry: Manufacturing Company

Work Location: Lapu-Lapu, Cebu City

Salary: Php 60,000 - Php 70,000 gross

Work Schedule: Nightshift | Shifting

Work Set-up: Work Onsite

BENEFITS

• Sick Leave
• Vacation Leave
• 13th Month Pay
• Government Mandated Benefits
• HMO
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS

• Filipino national who is fluent in French
• Preferably Currently residing in Cebu City
• Open to graduates and undergraduates
• Customer Service experience is a plus
• Willing to work onsite

JOB RESPONSIBILITIES

• Manage phone calls and demonstrate good customer service to French-speaking clients
• Assist in Tracking and distribution of information on orders
• Answer and resolve consumer complaints
• Guides the consumer in Repair and Services inquiries
• Resolves payment complaints

RECRUITMENT PROCESS (ONSITE PROCESS)

• Resume Screening
• Assessment Exam
• HR interview
• Operation Interview
• Final Interview
• Job Offer