French Customer Service Analyst | Php 60,000–70,000 | Cebu Onsite

J-K Network Services; Cebu City; On-site; PHP 669,600 - 781,200; Full time

Benefits offered by this job

Free one-way airfare ticket

Free 1-month accommodation

HMO coverage

13th Month Pay

Paid Sick Leave and Vacation Leave

Government-mandated benefits

Other benefits to be discussed during job offer

Job summary

A global jewelry manufacturing brand seeks a Customer Service Representative fluent in French for their Cebu City location. This on-site position involves managing calls with French-speaking customers, providing exceptional service, and resolving various inquiries. Candidates should be proficient in French and English, with customer service experience preferred. A Bachelor's degree is ideal, but undergraduates may be considered. A competitive salary of Php 60,000 – Php 70,000 (gross) is offered along with additional benefits.

Qualifications

• Preferably Filipino fluent in French.
• Open to foreign nationals with permanent visa in the Philippines.
• Proficient in French and English (spoken and written).
• Customer service experience is an advantage.
• Willing to work on-site in Lapu-Lapu City.

Responsibilities

• Manage inbound and outbound phone calls with French-speaking customers.
• Provide excellent customer service and accurate information.
• Assist in tracking orders and coordinating distribution updates.
• Handle customer complaints and provide effective resolutions.
• Guide customers regarding repairs and service inquiries.
• Resolve billing and payment-related concerns.
• Ensure timely documentation and follow-ups.

Skills

Fluent in French

Customer service experience

Strong communication skills

Problem-solving skills

Education

Bachelor’s degree preferred

Job description

Company Profile

This company is a global jewelry and watch manufacturing brand, widely recognized for producing and distributing high-quality timepieces and fine jewelry across international markets. With a strong worldwide presence, the company is committed to craftsmanship, innovation, and excellent customer service.

Company Industry: Jewelry & Watches Manufacturing

Work Location: Lapu-Lapu City, Cebu, Philippines

Work Setup: Onsite

Work Schedule: Night Shift | Shifting

Salary Range: Php 60,000 – Php 70,000 (Gross)

Compensation & Benefits

• Salary: Php 60,000 – Php 70,000 (gross)
• Free one-way airfare ticket
• Free 1-month accommodation
• HMO coverage
• 13th Month Pay
• Paid Sick Leave and Vacation Leave
• Government-mandated benefits
• Other benefits to be discussed during job offer

Job Responsibilities

• Manage inbound and outbound phone calls with French-speaking customers
• Provide excellent customer service and accurate information
• Assist in tracking orders and coordinating distribution updatesHandle customer complaints and provide effective resolutions
• Guide customers regarding repairs and service inquiries
• Resolve billing and payment-related concerns
• Ensure timely documentation and follow-ups

Job Requirements

• Preferably Filipino fluent in French
• Open to foreign nationals with permanent visa in the Philippines
• Proficient in French and English (spoken and written)
• Bachelor’s degree holder preferred, but undergraduates are welcome to apply
• Customer service experience is an advantage
• Strong communication and problem-solving skills
• Willing to work on-site in Lapu-Lapu City, Cebu

Recruitment Process (Onsite)

1. Resume Screening
2. Assessment Exam
3. HR Interview
4. Operations Interview
5. Final Interview
6. Job Offer