Consumer Support Specialist (English)

TMX Philippines, Inc.; Lapu-Lapu; On-site; PHP 312,480 - 424,080; Full time

Job summary

TMX Philippines, Inc. is seeking a Consumer Support Specialist with strong English communication to handle customer inquiries via phone, email, or chat from Lapu-Lapu City, Cebu. This on-site role requires 1-3 years of experience and a bachelor’s degree.

You will work night shifts and use order management systems and Microsoft Office to resolve requests, ensuring a positive customer experience during peak seasons. Familiarity with TMX Timex products is a plus.

Qualifications

• College graduate with minimum 2 years in direct-to-customer service.
• Willing to work on-site and night shift.
• Excellent English communication skills, both oral & written.
• Proficient with Order Management systems, Microsoft Office, and email.
• Must be willing to work in Lapu-Lapu City, Cebu, Philippines.
• Familiarity with Timex products is an advantage.
• Customer oriented, patient, with positive outlook.

Responsibilities

• Provide timely assistance to customers via phone, email, or chat.
• Resolve inquiries and concerns to ensure positive customer experience.
• Use Order Management systems and MS Office to record interactions.
• Support customers during peak seasonal periods.

Skills

Communication skills

English fluency

Customer service

Education

Bachelor's degree

Job description

On-site - Lapu-Lapu 1-3 Yrs Exp Bachelor Contract

Job Description

Government Mandated Benefits

Consumer Support Specialist English isresponsible for providing timely and effective assistance to customers via phone, email, or chat. This role focuses on resolving inquiries and concerns in English, ensuring a positive customer experience during peak seasonal periods.

Job Qualifications:

• College Graduate with Minimum 2 years of professional experience in a direct to customer service or support environment
• Willing to work on-site and on night shift
• Should have excellent communications skills, both oral & written English
• Should have computer literacy with ability to work on Order Management systems, Microsoft Office Suite and E-Mails
• Must be willing to work in Lapu-Lapu City, Cebu, Philippines
• Can articulate/express thoughts in English both verbal and written
• Familiarity of Timex Products like basic functions and features is an advantage
• Customer Oriented
• Patient, with positive outlook and high Emotional Quotient
• Customer Service Communications Skills

Working Location

TMX Philippines, Inc. Building, 1st Avenue, Mactan Economic Zone 1, Corner 5th Street Extension, Ibo, Lapu-Lapu, Cebu, Philippines