French Customer Service Associate (Pasig + Negotiable Salary)

J-K Network Services; Pasig; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Paid Time Off (Upon regularization)

100% Paid Training

HMO

Triple Pay during legal Holiday

Sick Leave

Vacation Leave

Government mandated benefits

Client discussions

Job summary

A leading outsourcing company in the Philippines is seeking a French Customer Service Associate to provide assistance via multiple channels. The ideal candidate must be proficient in French and possess strong customer service skills. This role offers a hybrid work arrangement with competitive benefits including paid training and leave. Applicants are encouraged to apply now!

Qualifications

• Filipino national proficient in French language both verbal and written.
• At least two years of college required or completion of a vocational course or any related.
• With customer service experience is an advantage.

Responsibilities

• Provide assistance and information via phone, web, email, and chat in French and English.
• Listen and resolve customer's concerns, issues, or questions.
• Analyze and resolve problems received from the customer.
• Prepare reports by gathering data collected during customer interactions.
• Ensure customer satisfaction and provide professional customer support.
• Perform other related tasks needed.

Skills

Proficient in French language

Can communicate in English

Customer service experience

Education

At least two years of college or vocational course

Undergrad or Bachelor’s degree

Job description

Company Profile: World’s provider of resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.

Position: French Customer Service Associate

Industry: BPO Company

Location: Ortigas, Pasig City

Salary: Negotiable

Schedule: Night Shift

Work set-up: Hybrid (2 days onsite, 3 days work from home)

BENEFITS

• Paid Time Off (Upon regularization)
• 100% Paid Training
• HMO
• Triple Pay during legal Holiday
• Sick Leave
• Vacation Leave
• Government mandated benefits
• Other will be discussed by the client

JOB REQUIREMENTS

• Filipino national proficient in French language both verbal and written
• Can Communicate in English (Conversation)
• At least two years of college required or completion of a vocational course or any related.
• With Customer Service experience is an advantage
• Open for Undergrad and Bachelor’s Degree holder

JOB RESPONSIBILITIES

• Provide assistance and information via phone, web, email, and chat in French and English.
• Listen and resolve customer's concerns, issues, or questions
• Analyze and resolve problems received from the customer
• Prepare reports by gathering data collected during customer interactions
• Ensure customer satisfaction and provide professional customer support
• Perform other related tasks needed

RECRUITMENT PROCESS (ONSITE PROCESS)

• Resume Screening
• Initial Interview with HR
• Assessment Exams
• Operations Leader Interview
• Client Interview (French Interview)
• Job Offer

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