Freight Risk Operations Specialist

Private Advertiser; Makati; Sur place; PHP 400 000 - 700 000; Plein temps

Résumé du poste

Private Advertiser in Makati is seeking a Risk Operations Specialist to support daily Risk Management tasks, including quality reviews, risk monitoring, case handling, and issue resolution. The role requires independent work, strong attention to detail, and strict adherence to SOPs to safeguard network operations.

You will monitor alerts, manage holds, escalate high-risk cases, and coordinate with internal teams to ensure timely resolutions.

Qualifications

• Experience in logistics, freight operations, customer support, risk management, or carrier compliance.
• Strong problem-solving abilities within SOP boundaries.
• Exceptional attention to detail and documentation discipline.
• Fluent written and verbal English communication for multi-department coordination.
• Ability to work independently and manage time-sensitive tasks.
• Adaptability to learn evolving risk workflows and flexible schedules.

Responsabilités

• Execute quality audits and risk monitoring on time.
• Track operational alert queues and action items.
• Audit carrier records for fraud or compliance lapses.
• Manage end-to-end case workflows in CRM (e.g., Salesforce).
• Review escalations and take corrective action per risk guidelines.
• Escalate high-risk incidents with thorough documentation.
• Coordinate across teams and maintain logs for audits.

Connaissances

Logistics experience

Problem-solving

Attention to detail

English communication

Independent work

Workflow adaptability

Outils

Salesforce

Description du poste

Private Advertiser in Makati is seeking a Risk Operations Specialist to support daily Risk Management tasks, including quality reviews, risk monitoring, case handling, and issue resolution. The role requires independent work, strong attention to detail, and strict adherence to SOPs to safeguard network operations.

You will monitor alerts, manage holds, escalate high-risk cases, and coordinate with internal teams to ensure timely resolutions.