Customer Protection & Risk Specialist

Remitly PHL Operations Inc.; Manila; On-site; PHP 400,000 - 550,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan

Mental Health & Family Forming

Job summary

Remitly PHL Operations Inc. is looking for a Customer Protection Associate who ensures high-quality customer experience by mitigating risk and complying with regulations.

Applicants should have a high school diploma and at least one year of experience in Risk Management or related fields. The ideal candidate will demonstrate excellent communication skills and the ability to work efficiently in fast-paced environments.

Qualifications

• At least one year of experience in Risk Management or related fields.
• Excellent written and verbal English communication skills.
• Ability to multi-task with high accuracy and urgency.

Responsibilities

• Review transactions to understand customers while respecting identities.
• Make customer-centric decisions to protect our customers.
• Document all interactions and findings using organizational tools.

Skills

Customer-Centric Focus

Decision Quality

Resolution Focus

Emotional Intelligence

Ethics & Values

Advanced soft skills

Process improvement focus

Effective time management

Education

High School Diploma

Job description

Remitly PHL Operations Inc. is looking for a Customer Protection Associate who ensures high-quality customer experience by mitigating risk and complying with regulations.

Applicants should have a high school diploma and at least one year of experience in Risk Management or related fields. The ideal candidate will demonstrate excellent communication skills and the ability to work efficiently in fast-paced environments.