Freight Risk & Compliance Analyst

Private Advertiser; Makati; Presencial; PHP 400.000 - 700.000; Jornada completa

Descripción de la vacante

Private Advertiser in Makati is seeking a Risk Operations Specialist to support daily Risk Management tasks, including quality reviews, risk monitoring, case handling, and issue resolution. The role requires independent work, strong attention to detail, and strict adherence to SOPs to safeguard network operations.

You will monitor alerts, manage holds, escalate high-risk cases, and coordinate with internal teams to ensure timely resolutions.

Formación

• Experience in logistics, freight operations, customer support, risk management, or carrier compliance.
• Strong problem-solving abilities within SOP boundaries.
• Exceptional attention to detail and documentation discipline.
• Fluent written and verbal English communication for multi-department coordination.
• Ability to work independently and manage time-sensitive tasks.
• Adaptability to learn evolving risk workflows and flexible schedules.

Responsabilidades

• Execute quality audits and risk monitoring on time.
• Track operational alert queues and action items.
• Audit carrier records for fraud or compliance lapses.
• Manage end-to-end case workflows in CRM (e.g., Salesforce).
• Review escalations and take corrective action per risk guidelines.
• Escalate high-risk incidents with thorough documentation.
• Coordinate across teams and maintain logs for audits.

Conocimientos

Logistics experience

Problem-solving

Attention to detail

English communication

Independent work

Workflow adaptability

Herramientas

Salesforce

Descripción del empleo

Position Description

The Risk Operations Specialist supports daily Risk Management operations through quality reviews, risk monitoring, operational escalations, case management, and issue resolution. This role focuses on executing assigned risk workflows while maintaining a high-level understanding of broader Risk Management processes. Operating with strong independence and detail orientation, the specialist monitors operational alerts, manages case holds, identifies potential freight or carrier risks, and enforces established standard operating procedures to safeguard network operations.

Functions

Risk Monitoring & Quality Reviews

• Execute scheduled quality audits, carrier performance checks, and operational risk monitoring accurately and on time.

• Track operational alert queues—including compliance flags, shipment tracking exceptions, load security alerts, and payment advance requests—actioning items within scope.

• Audit carrier records and operational events to detect potential fraud, compliance lapses, or security risks.

Case Management & Escalations

• Manage end-to-end case workflows in the CRM/ticketing platform (e.g., Salesforce), handling case closures, payable holds, follow-ups, and documentation.

• Review operational escalations, carrier disputes, and shipment exceptions, taking prompt corrective action according to risk guidelines.

• Escalate high-risk incidents, unusual activity, or complex policy exceptions to leadership with thorough background documentation.

Operations Support & Team Coordination

• Communicate across internal operational teams to gather event details, provide status updates, and coordinate resolution of pending risk cases.

• Maintain comprehensive, accurate documentation logs for all audited cases, ensuring seamless shift hand-offs and audits.

• Adjust daily task priorities based on network volume, staffing needs, and business coverage requirements (including evening or weekend coverage).

• Support supplementary Risk Management workflows and cross-functional quality initiatives as assigned.

Qualifications and Requirements

• Previous professional experience in logistics, freight operations, customer support, risk management, or carrier compliance preferred.

• Good problem-solving capabilities with proven sound decision-making within established SOP boundaries.

• Exceptional attention to detail, organization, and documentation discipline in high-volume environments.

• Strong written and verbal English communication skills for multi-departmental coordination and case logging.

• Comfortable working independently, managing time-sensitive tasks, and recognizing when supervisory review is required.

• Adaptability to learn evolving risk workflows and flexibility in work schedules to meet operational coverage needs.