AOG Airfreight Operations Supervisor

Offshore Business Processing; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Offshore Business Processing in Muntinlupa is seeking an experienced logistics professional to lead AOG shipments and airfreight operations at the Alabang site. The role emphasizes end-to-end shipment handling, regulatory compliance, and proactive customer coordination.

The ideal candidate has 3-4 years in airfreight with strong leadership, exceptional attention to detail, and a customer-service mindset. The position requires availability for 24/7/365 shifts in a time-critical environment.

Qualifications

• 3-4 years’ experience in airfreight with exposure to international freight forwarding operations.
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments.
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations.
• Strong sense of responsibility, rigor, attention to details, and discipline in decision‑making and issue resolution.
• Strong interpersonal skills and a team‑oriented mindset, enabling effective coordination with internal teams and external stakeholders.
• High stress resistance, with the ability to remain effective in escalated and time‑sensitive situations.
• Business‑level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management.
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
• Strict adherence to procedures, service organization, schedules, break times, and holidays.
• Consistent compliance with company Quality, Hygiene, and Safety standards.
• High organizational capability, with demonstrated reactivity and proactivity in operational execution.
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift‑based operations, including public holidays, in line with AOG service requirements.
• Amenable to work in Alabang site.

Responsibilities

• Answer & handle customer AOG requests.
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc).
• Find suitable solutions for customer requests.
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction.
• Resolve operational issues promptly.
• Adhere to client-specific operational procedures (SOP).
• Negotiate with suppliers.
• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing.
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems.
• Maintain constant communication with all parties involved.
• Supervise the activity.

Skills

Airfreight

International freight forwarding

Time-critical operations

Leadership

Customer service

English proficiency

Education

Diploma

Job description

Offshore Business Processing in Muntinlupa is seeking an experienced logistics professional to lead AOG shipments and airfreight operations at the Alabang site. The role emphasizes end-to-end shipment handling, regulatory compliance, and proactive customer coordination.

The ideal candidate has 3-4 years in airfreight with strong leadership, exceptional attention to detail, and a customer-service mindset. The position requires availability for 24/7/365 shifts in a time-critical environment.