Fraud Supervisor (CL10)

Gratitude Philippines; Taguig; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Joining Bonus up to PHP 45,000

Competitive salary package

HMO and other standard company benefits

Job summary

A leading fraud management company in Taguig is seeking an experienced Fraud Supervisor to lead fraud detection and prevention operations. The role demands a solid background in fraud, leadership capability, and readiness to work night shifts. Responsibilities include supervising operations, managing a team of analysts, and ensuring compliance with policies. Candidates must have 3–5 years of experience in fraud operations and a relevant academic background. This position offers competitive compensation and benefits.

Qualifications

• 3–5 years of relevant experience in Fraud operations.
• At least 1 year of supervisory or people management experience.
• Must have a Fraud profile (fraud detection, prevention, investigation, or related).
• Willing to work on a Night Shift schedule.
• Amenable to 100% onsite work in Taguig – Uptown Bonifacio Tower 3
• Willing to work on a Night Shift schedule

Responsibilities

• Supervise daily fraud operations ensuring adherence to policies.
• Lead and coach a team of fraud analysts to meet targets.
• Monitor fraud trends, risks, and recommend actions.
• Ensure compliance with controls and regulatory requirements.
• Prepare and analyze fraud-related reports for management.
• Prepare and analyze fraud-related reports and metrics for management
• Collaborate with stakeholders to improve fraud detection and prevention processes

Skills

Fraud detection and prevention

Supervisory skills

Analytical skills

Coaching and team management

Education

4-year college degree

Tools

Fraud detection tooling

Job description

Job Title: Fraud Supervisor (CL10)

Job Code: CXO-131504-S68290 | DE031490

Category: Customer Experience / Fraud Operations

Work Setup: Full Onsite

Work Location: Uptown Bonifacio Tower 3, Taguig City

Shift Schedule: Night Shift

Employment Type: Full-time

Job Overview

We are looking for an experienced Fraud Supervisor to lead and manage fraud detection and prevention operations. This role requires a strong fraud background, proven supervisory experience, and the ability to work in a fast-paced, night‑shift environment.

Key Responsibilities

• Supervise daily fraud operations and ensure adherence to company policies and procedures
• Lead, coach, and manage a team of fraud analysts to meet performance and quality targets
• Monitor fraud trends, risks, and escalations; recommend corrective actions
• Ensure compliance with internal controls, regulatory requirements, and SLAs
• Conduct performance reviews, coaching sessions, and disciplinary actions when needed
• Prepare and analyze fraud-related reports and metrics for management
• Collaborate with stakeholders to improve fraud detection and prevention processes

Qualifications (Strict Compliance Required)

• 3–5 years of relevant experience in Fraud operations
• At least 1 year of supervisory or people management experience
• 4-year college graduate, any course
• Must have a Fraud profile (fraud detection, prevention, investigation, or related)
• Amenable to 100% onsite work in Taguig – Uptown Bonifacio Tower 3
• Willing to work on a Night Shift schedule

Compensation & Benefits

• Joining Bonus: Up to PHP 45,000
• Competitive salary package
• HMO and other standard company benefits