Fraud Prevention Customer Care Specialist

Stark Asia Solutions Inc.; Taguig; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Stark Asia Solutions Inc. in Taguig on-site is seeking a Fraud Prevention Customer Service Representative. The role involves handling customer calls, assisting with account inquiries and payment arrangements, and ensuring accurate record-keeping.

Open to newbies, with 1 year of call center or related experience preferred. Excellent English communication skills are required, and the position offers health benefits and performance incentives.

Qualifications

• High School Diploma or its equivalent.
• Open to newbies and those without CCE.
• 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficiently communicate verbally and in writing with customer using the English language.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with account inquiries, payment arrangements, and issue resolution.
• Maintain accurate records of customer interactions and account updates.
• Provide excellent customer service while meeting performance goals.
• Communicate effectively in English, both verbally and in writing.
• Follow company policies and procedures in all customer interactions.

Skills

Verbal and written English通信

Customer service

Education

High School Diploma

Job description

Stark Asia Solutions Inc. in Taguig on-site is seeking a Fraud Prevention Customer Service Representative. The role involves handling customer calls, assisting with account inquiries and payment arrangements, and ensuring accurate record-keeping.

Open to newbies, with 1 year of call center or related experience preferred. Excellent English communication skills are required, and the position offers health benefits and performance incentives.