Fraud Prevention CSR – Flexible Schedule

CBE Companies PH, Inc.; Philippines; On-site; PHP 257,000 - 357,000; Full time

Job summary

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud to represent the client on calls with consumers. The role involves inbound and outbound calls, using multiple systems to assess fraud potential and protect the client's brand.

The successful candidate will have a high school diploma, about a year of call center experience, and strong verbal/written English communication. Flexibility for various shifts is required to support fraud prevention efforts.

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficiently communicate verbally and in writing in English.

Responsibilities

• Reduce fraud losses while focusing on customer experience and protection.
• Analyze account processes and transactions to identify fraud patterns.
• Review and deter fraudulent activity while maintaining compliance.
• Receive inbound and make outbound calls related to potentially fraudulent activities.
• Document accounts accurately while speaking with customers.
• Meet productivity and call quality standards and adhere to schedules.
• Support dispute resolution and escalation processes as needed.

Skills

Verbal and written communication

English language proficiency

Customer service

Education

High School Diploma

Job description

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud to represent the client on calls with consumers. The role involves inbound and outbound calls, using multiple systems to assess fraud potential and protect the client's brand.

The successful candidate will have a high school diploma, about a year of call center experience, and strong verbal/written English communication. Flexibility for various shifts is required to support fraud prevention efforts.